Articles tagged “passenger experience”

We're no doubt in the middle of a new arms race in connectivity. Will better flight tracking go hand-in-hand with faster download speeds?

For people who don't fly a particular airline very often, the in-flight entertainment lineup can be a wildcard and hard to predict. Iberia takes the mystery out of its in-flight entertainment options with an app that details all of the offerings before the flight,

JetBlue's in-flight entertainment wasn't just great for its consumers, it was great for its business.

Of course the Scandinavians would treat the current arms-race-in-the-sky as an opportunity to be reserved and smart rather than escalate.

The in-flight Wi-Fi sector is just revving up globally, and lots of user habits are still to be understood and defined, along with the business models that will follow and enable it. Some interesting results here hint at the possibilities.

Whatever the rules actually are, the experience using PEDs changes so much from plane to plane that passengers are best served by keeping expectations low.

By providing both seat-back entertainment and stream abilities, United is playing both sides of the fence in hopes that one of them will pay off.

It's a pleasant surprise that this interiors arms race is not just about first or business class.

While AT&T can't assume instant success, it has the network and the history of making things happen.

Passengers are happier when they have a good idea what they'll spend before they show up at the airport. SAS can charge a bit more, and still make people happy.