Articles tagged “overbooking”

Senate Passes Bill to Set Minimum Size for Airplane Seats

Senate Passes Bill to Set Minimum Size for Airplane Seats

Kevin Freking, Associated Press

Not much happens on a bipartisan basis in Washington anymore. But lawmakers often agree about aviation policy. Yes, some Democrats wanted to put limits on airline fees but that always seemed like a far-fetched idea. For better or worse, Congress deregulated U.S. airlines 40 years ago.

6 months ago

This Startup Is Helping Airlines Manage Overbooked Flights

This Startup Is Helping Airlines Manage Overbooked Flights

Nikki Ekstein, Bloomberg

It's nice to see airlines leverage new technology to help solve an old problem. Overbooking doesn't have to be bad because an airline can usually reward passengers willing to take another flight. Often, passengers are thrilled with what their carrier offers.

1 year ago

U.S. Airlines Bumped Far Fewer Passengers After United Dragging

U.S. Airlines Bumped Far Fewer Passengers After United Dragging

Alan Levin, Bloomberg

Perhaps U.S. airlines were too bump-happy before the United incident in April. Maybe it's a good thing that they've reduced their involuntarily denied boarding incidents. Remember, though, that overbooking serves a purpose: Not all passengers show up for every flight, yet airlines want to fill every seat.

1 year ago

U.S. Transportation Department Won’t Punish United Airlines Over Passenger-Dragging Incident

U.S. Transportation Department Won’t Punish United Airlines Over Passenger-Dragging Incident

David Koenig, Associated Press

Consumers typically don't like to see companies' – and particularly airlines – bad behaviors go unpunished. While United didn't break any laws it did break the trust it had with many travelers that it's still working to regain.

2 years ago

Airline Bumping of Overbooked Passengers Reaches 22-Year Low

Airline Bumping of Overbooked Passengers Reaches 22-Year Low

David Koenig, Associated Press

Some airlines had defended overbooking as a must-have tool in their revenue management arsenals but the social media backlash forced them to modify their ways.

2 years ago

Here’s a Two-Part and No-Fuss Plan to Fix Air-Travel Hell

Here’s a Two-Part and No-Fuss Plan to Fix Air-Travel Hell

Joe Nocera, Bloomberg

Here's just one problem with banning airlines from changing a passenger's seat. Planes break sometimes, and airlines will often use a replacement. The new airplane may, or may not, have the same seat available. What should an airline do if it can't give a passenger the same seat? Cancel the flight?

2 years ago

Canada’s New Passenger Bill of Rights Bans Removal in Cases of Overbooking

Canada’s New Passenger Bill of Rights Bans Removal in Cases of Overbooking

Rob Gillies, Associated Press

U.S. lawmakers rarely enact airline regulations anymore. But that's not so in Canada, where Transportation Minister Marc Garneau likes to take action to protect consumers.

2 years ago

Flyers Shouldn’t Expect $10,000 When Bumped From a United Airlines Flight

Flyers Shouldn’t Expect $10,000 When Bumped From a United Airlines Flight

Justin Bachman, Bloomberg

The optics of United Airlines' revamped overbooking procedure are solid, but travelers shouldn't expect to ever receive such a big payout for giving up their seat.

2 years ago

Southwest Airlines Promises to Stop Overbooking Flights

Southwest Airlines Promises to Stop Overbooking Flights

Brian Sumers, Skift

Overbooking has gotten a lot of attention in the past three weeks, but, most of the time, it's not a big deal. Airlines know passengers won't show up, so they sell a few more tickets than they have seats. What's the harm in that? Airlines might want to reduce the number of extra seats they sell, but they don't need to retire the practice.

2 years ago

United Releases Internal Report on What Happened in Violent Chicago Incident

United Releases Internal Report on What Happened in Violent Chicago Incident

Brian Sumers, Skift

This has been a rough two and a half weeks for United, which was clearly caught off guard by the fallout from this now-famous April 9 incident. It will be some time before the airline regains its footing, but perhaps this report is a step in the right direction.

2 years ago

Opinion: What We Hate About Airlines Actually Keeps Fares Low

Opinion: What We Hate About Airlines Actually Keeps Fares Low

Bloomberg, Megan McArdle

This column makes excellent points. Airlines overbook flights because the strategy allows them to maximize revenue from each flight. That's good for investors, yes. But it also, over time, leads to lower ticket prices. In short — passengers benefit from overbooking and other policies that seem to hurt travelers, even they do not know it.

2 years ago