Luxury
Congrats, You’re the 'World’s Best' Hotel. Now Comes the Hard Part
Awards are great, but running a consistent operation in the face of increased scrutiny is a challenge.
On Experience
Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.
Luxury
The Customer Isn’t Always Right: Hotels Need to Crack Down on Bad Behavior
Hotels have become too servile, letting badly behaved guests ruin carefully crafted experiences. They need to take notes from the Hôtel du Cap, where standards and behavior are gently enforced for the benefit of all.
Hotels
The Biggest Innovators in Travel and Hospitality: Summer 2024
The most inspiring trends we’ve picked up on have nothing to do with hyper-glitz. There’s a lot happening right now from visionaries executing with integrity.
Luxury
Can Today’s Generation of Leaders Evolve Luxury Hotels?
Jannes Sorensen thinks the key to unlocking the future of luxury hospitality lies in the skillsets of its leaders: and it requires a new curriculum and “whole person” approach to do it.
Luxury
AI vs. Travel Advisors: When Humans Win
Chatbots are relying on 20 years of bad travel writing, while travel advisors can be a real source of truth.
Luxury
There's a Huge Opportunity For Saudi Tourism – But it Needs to Embrace Nuance
If Saudi Arabia is serious about tourism, it will need to cater to a wide range of people and price points. What I want to see is room for a certain segment of the private sector: early-stage entrepreneurs and innovators building something from the ground up.
Luxury
Four Seasons’ Palau Project: Bringing Conservation to a Remote Locale
Four Seasons is betting it is worth the long journey for guests seeking a new style of expeditionary luxury.
Luxury
Belmond Embraces 'Slow Luxury'
There are a lot of options in high-end hospitality, but many of them are lacking depth and soul. Belmond is taking a contrarian approach.
Luxury
Reality Distortion in Travel: When Luxury Isn’t What it Seems – And How to Fix it
Follow the writers doing good work. Support brands that are carving out unique spaces. Celebrate the poetry when you see it.
Luxury
When Luxury and Value Go Together
A luxury experience could cost thousands of dollars, but the guest can still walk away feeling like they received value - or at least their definition of value.