Articles tagged “mandarin oriental”

Hotels

Asia Pacific Set to See Strong Hotel Development

Swire Hotels, Pan Pacific, Mandarin Oriental, Hotel Lotte, and Accor all announced notable expansions or upcoming openings in Asia Pacific, a region that will boom once China's international tourists return.
Hotels

Executive Q&A: Susanne Hatje of Mandarin Oriental, New York

Change is the norm in New York City’s highly competitive luxury hotel sector. But some iconic properties, like Mandarin Oriental, New York, have had remarkable staying power in the eyes of guests. We explore the keys to its success in this executive interview.
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Business Travel

Measuring the Value of Wellness to a Hotel Brand

Every time you turn around these days, a major hotel company is announcing that it has hired a chief wellness officer. But will this wave of devotion to wellness be a phase or a long-lasting phenomenon? Look to the return on investment for that answer.
Hotels

Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

It can be hard to hold the attention of New York visitors for more than 15 minutes, let alone 15 years. But Mandarin Oriental, New York has managed to thrive in the city’s competitive luxury hotel sector, reinventing itself with an ever-changing mix of unique amenities, growing ties to the local neighborhood, and an ongoing commitment to top-tier service.
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Hotels

Meet the Stealth Inspectors Who Ensure Luxe Stays in Luxury Hotels

We don't see it, but there is a complicated ecosystem to secretly assess and uphold standards at the world's best hotels. And some of the details reveal a lot about how important the human factor and emotional intelligence are to the future of luxury hospitality.