Luxury Travel

In-depth coverage of luxury travel, including hotels, cruises, private jet travel, travel advisors and agents, and tour operators.

Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

It can be hard to hold the attention of New York visitors for more than 15 minutes, let alone 15 years. But Mandarin Oriental, New York has managed to thrive in the city’s competitive luxury hotel sector, reinventing itself with an ever-changing mix of unique amenities, growing ties to the local neighborhood, and an ongoing commitment to top-tier service.
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Trying to Make Money in Consumer Travel Media

Selling off the business that helped subsidize editorial content was certainly a brave move, but if — and it's a big if — Andrew Harper can work out how to make money purely from publishing, then it might just turn out to be a masterstroke.