Travel Loyalty News

We love the idea of earning airline miles and occasionally hotel points for hotel stays. Is it a sustainable business, and can PointsHound attract the eyeballs to see it all through? These questions loom.

We might black out at the possibility, but we're in favor of almost anything that makes actually booking an award flight a reality.

Points International, which has more than 60 loyalty program partners, sees a $2 billion to $2.5 billion market opportunity in the loyalty sector. Fairly big bucks.

Across hotel and airline loyalty programs, companies are making it more costly to cash in on free travel.

Landing a reward ticket is becoming increasingly arduous and costly, making some frequent flyer programs worthwhile only for the most elite travelers.

Over 100 million loyalty members is nothing to sneeze at and will put the airline in a powerful position to negotiate with banks and others who want access to points and members.

The study doesn’t touch on it, but there are certainly other factors besides the adults' roles as business travelers that make them more likely to hold these habits, especially when considering many business travelers are also owners and top executives.

Loyalty programs across the board are in need of wholesale reinvention, and this joint program between a hotel group and airline seems like a tangible enough first step on more such programs to come.

After looking at how airlines respond to their customers, this data more deeply explores what customers are saying and carriers' social media teams are up against.

If you fly on an airplane or surf the Web, you are bait for marketing and advertising purposes.