Articles tagged “labor”

Here's how not to deal with skyrocketing labor costs: shaving time off of paychecks, letting uniform expenses go unreimbursed, and skipping out on shift breaks.

It's not too difficult to connect the dots here: listening to employees and improving the staff experience automatically flows through to improving the guest experience.

The labor-intensive, costly meal doesn't necessarily drive huge profits on the day, but, for restaurants that stay open on Thanksgiving, it's a big marketing opportunity to position the brand alongside the most hospitable holiday of the year.

Automation has some key benefits to the industry. But we'd like a closer look under the hood before Spyce gets anointed (again) as the next great thing.

This is hardly a wave of vote enabling by big restaurant brands, but it's at least a sign that some operators think it's a good thing if its workers participate in the democratic process.

Custom tipping screens from Toast, Square, and similar digital point-of-sale systems can, in some cases, double an employee’s paycheck. In an extremely tight labor market, it can be a big selling point.

It's Marriott under fire now, but keep an eye on the broader hospitality and travel services industry in the U.S.

Carnival Cruise Line wants to deliver good beer and fun experiences to its passengers. That's where the brewmaster comes in.

Young people are increasingly interested in longterm restaurant career paths, but many still believe that the industry only offers mostly dead-end jobs. Figuring out how to change that perception and build a supportive work environment is going to make all the difference when it comes to filling open positions and decreasing turnover.

Financial success is just one of the metrics used to determine whether a new investment or partnership is right for Noma, and it often isn't the top concern.