Roles are changing fast in the hotel industry. Some are gone, or going, like the chief marketing officer. Others require new skill sets. Even those at the top aren't spared. IHG's latest Asia changes remind us of this.
A new system that enables the sharing of guest data between hotels and the authorities is meant to increase productivity at hotels. Really? Better communication is needed.
The love-hate relationship between chains and owners is boiling over in Asia-Pacific where the trade war and Hong Kong protests are impacting owners in many destinations. Chains can be less hated by showing more meaningful support to struggling owners rather than just paying lip service.
There are no shortage of reasons for tourists to want to visit Japan. But using international sports events as a way to signal that Japan is growing more accessible will certainly help broaden its appeal to those less adventurous travelers.
Current conflicts in Northeast Asia do not stop people from traveling to and from the region, but they do redirect tourism flows, benefiting some destinations and hurting others.
In the wake of the mass shootings that claimed 31 lives in early August, several authorities have issued travel alerts for travelers headed to the U.S. Whether it's a statement or a matter of safety — or both — it's significant.
Japan wants to attract more luxury travelers. That sounds rich, considering a Japan holiday is for most people a luxury trip. But having more arrivals without a corresponding increase in tourism dollars is indeed vexing — just ask Singapore — and Japan is right in trying to redress it.
Japan finally breaks into the regional jet market with the much-delayed debut of Mitsubishi’s MRJ aircraft. Its timing is quite favorable, following rival Bombardier's sale of its C Series airliner project to Airbus last year.
Masatsugu Horie, Bruce Einhorn, and Kyunghee Park |
More travelers want a lower price point without sacrificing aesthetics and vibe. Much can be learned from Muji's example in Tokyo, particularly the product integration and room design.