Articles tagged “hotel amenities”

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Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

Executive Q&A: Susanne Hatje of Mandarin Oriental, New York on Thriving in an Ultra-Competitive Luxury Market

Mandarin Oriental + Skift

It can be hard to hold the attention of New York visitors for more than 15 minutes, let alone 15 years. But Mandarin Oriental, New York has managed to thrive in the city’s competitive luxury hotel sector, reinventing itself with an ever-changing mix of unique amenities, growing ties to the local neighborhood, and an ongoing commitment to top-tier service.

7 months ago

How Hotels Need to Balance the Amenities We Want Versus Those We Actually Use

How Hotels Need to Balance the Amenities We Want Versus Those We Actually Use

Deanna Ting, Skift

There's a very careful consideration to be made here by hoteliers, and even if guests don't use a particular amenity as much as they think they will, that doesn't necessarily mean that a hotel should get rid of it.

7 months ago