Articles tagged “hawaiian airlines”

Southwest began its life in 1971 as a short-haul airline shuttling commuters around Texas. So perhaps it is fitting that it will try to do something similar in Hawaii. But expect Hawaiian Airlines to vigorously defend its turf.

In the not too distant future, we expect bots will be sophisticated enough to handle almost all customer service inquires sent via text message. But we're not there yet, so it's refreshing Hawaiian Airlines is going with an all-human approach.

A three-month delay isn't that big of a deal, but the timing isn't great for Hawaiian. The airline would have preferred to have some of its new A321neos in service by the fourth quarter, when demand for Hawaiian vacations picks up.

There's a bit of blaming the victim (the consumer) in these words. Few in the airline industry think carriers have solved their technology woes, so passengers can expect intermittent outages to continue for the foreseeable future.

Airlines aren't in the business of giving stuff away for free any more, so expect more airlines to consider seat auctions or other ways to monetize items they used to give away to loyal flyers.

Hawaiian Airlines and JetBlue Airlines are once again ganging up on Delta. But this time it's about Mexico, not the Middle East.

Hawaiian Airlines is introducing new business class seats. But if you live in the mainland United States, you may not see a lot of them.

What's not to love about Hawaii? The extended codeshare service between JetBlue and Hawaiian will also strengthen both airlines by creating new connections from the East coast to the islands, and beyond, for travellers from the U.S. and Asia.

It's a beautiful seat that will be popular with passengers. It's also both classy and smart of Hawaiian to give new suppliers a chance to earn their business, at a time when larger industry suppliers are overwhelmed by orders.

Punctuality is an aspect of the flight experience that really matters both to the passenger and airlines' bottom lines.