Articles tagged “hawaiian airlines”

Hawaiian Airlines Is Handling Customer Service Inquiries Via Text Message

Hawaiian Airlines Is Handling Customer Service Inquiries Via Text Message

Brian Sumers, Skift

In the not too distant future, we expect bots will be sophisticated enough to handle almost all customer service inquires sent via text message. But we're not there yet, so it's refreshing Hawaiian Airlines is going with an all-human approach.

2 months ago

Hawaiian Airlines Changes Surfboard Policy After Wave of Complaints

Hawaiian Airlines Changes Surfboard Policy After Wave of Complaints

Associated Press

Mahalo to Hawaiian for acting on customer feedback.

3 months ago

Hawaiian Airlines Is First U.S. Airliner to Help Monitor Climate Change

Hawaiian Airlines Is First U.S. Airliner to Help Monitor Climate Change

Associated Press

The sprawling Pacific has few weather observation posts. To fill the gap, scientists are fitting air and pollution monitors onto commercial aircraft. Kudos to Hawaiian for being the first U.S. airline (and the seventh airliner worldwide) to participate.

8 months ago

Hawaiian Air Won’t Fly the Plane Expected to Revitalize Its Fleet Until 2018

Hawaiian Air Won’t Fly the Plane Expected to Revitalize Its Fleet Until 2018

Brian Sumers, Skift

A three-month delay isn't that big of a deal, but the timing isn't great for Hawaiian. The airline would have preferred to have some of its new A321neos in service by the fourth quarter, when demand for Hawaiian vacations picks up.

9 months ago

3 Airline CEOs Defend the Complexity of the Industry’s Technology Systems

3 Airline CEOs Defend the Complexity of the Industry’s Technology Systems

Brian Sumers, Skift

There's a bit of blaming the victim (the consumer) in these words. Few in the airline industry think carriers have solved their technology woes, so passengers can expect intermittent outages to continue for the foreseeable future.

1 year ago

Airlines Are Auctioning Seats Rather Than Upgrading Loyal Passengers

Airlines Are Auctioning Seats Rather Than Upgrading Loyal Passengers

Brian Sumers, Skift

Airlines aren't in the business of giving stuff away for free any more, so expect more airlines to consider seat auctions or other ways to monetize items they used to give away to loyal flyers.

1 year ago

The Big Reason Hawaiian and JetBlue Oppose Delta’s Aeromexico Joint Venture

The Big Reason Hawaiian and JetBlue Oppose Delta’s Aeromexico Joint Venture

Brian Sumers, Skift

Hawaiian Airlines and JetBlue Airlines are once again ganging up on Delta. But this time it's about Mexico, not the Middle East.

1 year ago

Hawaiian Airlines’ Snazzy Flatbed Seats Reveal Its Big Ambitions

Hawaiian Airlines’ Snazzy Flatbed Seats Reveal Its Big Ambitions

Brian Sumers, Skift

Hawaiian Airlines is introducing new business class seats. But if you live in the mainland United States, you may not see a lot of them.

1 year ago

Hawaii Is Hot and Airlines Have More Cool Ways to Get There

Hawaii Is Hot and Airlines Have More Cool Ways to Get There

Marisa Garcia, Skift

What's not to love about Hawaii? The extended codeshare service between JetBlue and Hawaiian will also strengthen both airlines by creating new connections from the East coast to the islands, and beyond, for travellers from the U.S. and Asia.

2 years ago

A New Idea for Airline Loyalty: Cash Back Rewards for Frequent Flyers

A New Idea for Airline Loyalty: Cash Back Rewards for Frequent Flyers

Adam Minter, Bloomberg

The author is under the mistaken assumption that the primary purpose of loyalty programs is to make customers feel good. It's not.

2 years ago

Hawaiian Air Beats Forecasts for Its Q3 Earnings

Hawaiian Air Beats Forecasts for Its Q3 Earnings

Associated Press

The only bump for Hawaiian this year has been its rare toppling in August from the on-time throne by Delta.

2 years ago

Hawaiian Air’s New Premium Cabin Gets Lie-Flat Seats and More Room

Hawaiian Air’s New Premium Cabin Gets Lie-Flat Seats and More Room

Marisa Garcia

It's a beautiful seat that will be popular with passengers. It's also both classy and smart of Hawaiian to give new suppliers a chance to earn their business, at a time when larger industry suppliers are overwhelmed by orders.

2 years ago