Articles tagged “guest experience”

In episode eight of the Skift Ideas Podcast, we are joined by Harry Jameson of Pillar Wellbeing, to examine the industry's transformative journey towards embracing and incorporating wellness as an integral aspect of the guest experience.

We've all experienced that moment of dread when we arrive in our hotel room and begin unpacking our luggage, only to realize that we've forgotten to pack the star piece…

Finnair has announced that it will be giving the interiors of its Embraer aircraft a refresh in the coming years. 

Qatar Airways has announced a new collaboration with SpaceX’s Starlink, which will see the carrier introduce complimentary high-speed internet connectivity onboard specific aircraft and routes. 

Emirates and Dubai International Airport are working with local schools, autism groups and key stakeholders on a new initiative in an effort to improve the travel experience for neurodivergent passengers. 

Hyatt Hotels Corporation has expanded its partnership online healthcare company Headspace to provide hotel guests and World of Hyatt members with coloured noise content in order to support their wellbeing.

In the fifth episode of the Skift Ideas Podcast, host Colin Nagy is joined by Harsha L'Acqua, Founder and CEO of Saira Hospitality. Together, they delve into the past and future of hospitality, and the undeniable importance of unlocking opportunities within communities.

Digital transformation is reshaping the hospitality landscape, and the stakes have never been higher. As tech-savvy travelers dictate new norms, hotels are under pressure to keep up. Planet’s latest report offers valuable insights into the evolving preferences of today’s travelers, providing a roadmap for hotels navigating this complex landscape.

Hilton has released a "trends report" aimed at consumer news sites. These three points are noteworthy for industry insiders.

Heathrow has announced that it is trialing an initiative that allows passengers travelling through the airport to pre-book their security slots ahead of their journeys.