Articles tagged “guest data”

Online Travel

Hotel Marketing Tech Consolidation Being Orchestrated by Austin Private Equity Firm

Serent Capital was an investing chaperone to Revinate's acquisition of Navis. Its thesis is that the technological stars have finally aligned to produce many of the business intelligence breakthroughs that hotel companies have long sought.

Hotel Marketing Tech Consolidation Being Orchestrated by Austin Private Equity Firm

Online Travel

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Today Expedia's computers are analyzing guest reviews. We predict that someday its computers will use the reviews to create software-generated, Zagat-style hotel summaries, for its search results.

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Hotels

Hyatt Warns Guests of Possible Data Breach to its Payment-Processing System

All of the hotel data breaches during the past six months certainly don't reinforce many hotels' arguments that direct bookings are the best bookings. Even if they were, guests aren't feeling too comfortable about that.

Hyatt Warns Guests of Possible Data Breach to its Payment-Processing System

Hotels

Travel and Data: Platforms, Databases, and Journeys

Big data is driving opportunities to create loyalty and conversions for the hospitality industry, but it’s also posing challenges. The key to leveraging the power of customer information is to bring these datasets together.

Travel and Data: Platforms, Databases, and Journeys
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Hotels

Series Round-Up: Reimagining the Future of the Hotel Tech Stack

In this series round-up, Skift and Shiji Group look at the future of the hotel tech stack, how digital solutions and automation will fuel enterprise hospitality operations, and what this means for operators, employees, and the customer experience.

Series Round-Up: Reimagining the Future of the Hotel Tech Stack

Hotels

How Hotels Use and Understand Their Guest Data

Big data is driving opportunities to create loyalty and conversions for the hospitality industry, but it’s also posing challenges. The key to leveraging the power of customer information is to bring these datasets together. This report examines how to do that, and the value that can be extracted from big data once integration is underway. Download this report for FREE!

How Hotels Use and Understand Their Guest Data