Articles tagged “guest data”

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Sean O'Neill, Skift

Today Expedia's computers are analyzing guest reviews. We predict that someday its computers will use the reviews to create software-generated, Zagat-style hotel summaries, for its search results.

1 year ago

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Insights Deck: Personalizing the Guest Journey, Unlocking Guest Intelligence

Insights Deck: Personalizing the Guest Journey, Unlocking Guest Intelligence

Amadeus Hospitality + Skift

Advancements in guest intelligence technology provide hospitality professionals with the ability to harvest the full potential of customer data. By creating personalized guest experiences, brands can differentiate their offerings and bolster guest loyalty. Download this report to learn more!

1 year ago

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The Value of Guest Data for Hotels

The Value of Guest Data for Hotels

Snapshot + Skift

Recently, we launched a trend report with Snapshot on “Hospitality Analytics: How Data Can Make Hotels Smarter”. Download the report for FREE, today!

3 years ago

Hyatt Warns Guests of Possible Data Breach to its Payment-Processing System

Hyatt Warns Guests of Possible Data Breach to its Payment-Processing System

Brandon Bailey, Associated Press

All of the hotel data breaches during the past six months certainly don't reinforce many hotels' arguments that direct bookings are the best bookings. Even if they were, guests aren't feeling too comfortable about that.

3 years ago

Sponsored
Travel and Data: Platforms, Databases, and Journeys

Travel and Data: Platforms, Databases, and Journeys

CendynONE + Skift

Big data is driving opportunities to create loyalty and conversions for the hospitality industry, but it’s also posing challenges. The key to leveraging the power of customer information is to bring these datasets together.

3 years ago

Sponsored
How Hotels Use and Understand Their Guest Data

How Hotels Use and Understand Their Guest Data

CendynONE + Skift

Big data is driving opportunities to create loyalty and conversions for the hospitality industry, but it’s also posing challenges. The key to leveraging the power of customer information is to bring these datasets together. This report examines how to do that, and the value that can be extracted from big data once integration is underway. Download this report for FREE!

3 years ago