Articles tagged “guest data”

Hilton has released a "trends report" aimed at consumer news sites. These three points are noteworthy for industry insiders.

Airalo wants to keep travelers from buying physical SIM cards, and GoTab wants to make life easier for hotel dining operators.

Travelers are only modestly more dissatisfied with hotel stays on average worldwide than before the pandemic, according to a review of 6 million user-generated reviews and 20 million online comments.…

The travel industry creates a substantial amount of data, and connecting the dots to actually use it for business strategy hasn’t been so simple — until now. The Airline Reporting Corporation’s cloud-based data infrastructure is delivering real-time insights to help airlines, agencies, and destinations make better decisions.

Sabre gets deeper into hotel operations with this acquisition of a vendor of upselling and guest messaging tech.

In this series round-up, Skift and Shiji Group look at the future of the hotel tech stack, how digital solutions and automation will fuel enterprise hospitality operations, and what this means for operators, employees, and the customer experience.

Serent Capital was an investing chaperone to Revinate's acquisition of Navis. Its thesis is that the technological stars have finally aligned to produce many of the business intelligence breakthroughs that hotel companies have long sought.

With the hospitality industry rebounding, hotels are embracing new property management technology to streamline operations, navigate data challenges, and create greater customer trust as they position themselves for the future.

Today Expedia's computers are analyzing guest reviews. We predict that someday its computers will use the reviews to create software-generated, Zagat-style hotel summaries, for its search results.

Advancements in guest intelligence technology provide hospitality professionals with the ability to harvest the full potential of customer data. By creating personalized guest experiences, brands can differentiate their offerings and bolster guest loyalty. Download this report to learn more!