Articles tagged “guest data”

Hotels

Hilton Report Reveals Trends in App Adoption, Mocktails and Resorts

Hilton has released a "trends report" aimed at consumer news sites. These three points are noteworthy for industry insiders.

Hilton Report Reveals Trends in App Adoption, Mocktails and Resorts

Travel Technology

Airalo Raises $60 Million for eSIM Marketplace: Startup Funding Roundup

Airalo wants to keep travelers from buying physical SIM cards, and GoTab wants to make life easier for hotel dining operators.

Airalo Raises $60 Million for eSIM Marketplace: Startup Funding Roundup

News Blog

North American Hotels See Guest Satisfaction Drop

Travelers are only modestly more dissatisfied with hotel stays on average worldwide than before the pandemic, according to a review of 6 million user-generated reviews and 20 million online comments. But North America stood out as a region where many guests felt hotels were underperforming compared to 2019. Shiji ReviewPro compiled its 200-page hotel guest…

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Airlines

How Travel Companies Can Tap Into Airline Data to Understand Traveler Behavior

The travel industry creates a substantial amount of data, and connecting the dots to actually use it for business strategy hasn’t been so simple — until now. The Airline Reporting Corporation’s cloud-based data infrastructure is delivering real-time insights to help airlines, agencies, and destinations make better decisions.

How Travel Companies Can Tap Into Airline Data to Understand Traveler Behavior

Mergers and Acquisitions

Sabre to Buy Nuvola in Bet on Hotel Upselling

Sabre gets deeper into hotel operations with this acquisition of a vendor of upselling and guest messaging tech.

Sabre to Buy Nuvola in Bet on Hotel Upselling
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Hotels

Series Round-Up: Reimagining the Future of the Hotel Tech Stack

In this series round-up, Skift and Shiji Group look at the future of the hotel tech stack, how digital solutions and automation will fuel enterprise hospitality operations, and what this means for operators, employees, and the customer experience.

Series Round-Up: Reimagining the Future of the Hotel Tech Stack

Online Travel

Hotel Marketing Tech Consolidation Being Orchestrated by Austin Private Equity Firm

Serent Capital was an investing chaperone to Revinate's acquisition of Navis. Its thesis is that the technological stars have finally aligned to produce many of the business intelligence breakthroughs that hotel companies have long sought.

Hotel Marketing Tech Consolidation Being Orchestrated by Austin Private Equity Firm
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Hotels

Executive Q&A: What’s Next for the Future of Hotel Property Management Systems

With the hospitality industry rebounding, hotels are embracing new property management technology to streamline operations, navigate data challenges, and create greater customer trust as they position themselves for the future.

Executive Q&A: What’s Next for the Future of Hotel Property Management Systems

Online Travel

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service

Today Expedia's computers are analyzing guest reviews. We predict that someday its computers will use the reviews to create software-generated, Zagat-style hotel summaries, for its search results.

Expedia Has a New Tool to Help Hoteliers Use Reviews to Improve Service
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Hotels

Insights Deck: Personalizing the Guest Journey, Unlocking Guest Intelligence

Advancements in guest intelligence technology provide hospitality professionals with the ability to harvest the full potential of customer data. By creating personalized guest experiences, brands can differentiate their offerings and bolster guest loyalty. Download this report to learn more!

Insights Deck: Personalizing the Guest Journey, Unlocking Guest Intelligence