Articles tagged “foge”

7 Hotel CEOs on Empowering Employees Who Work With Guests

7 Hotel CEOs on Empowering Employees Who Work With Guests

Samantha Shankman, Skift

Hotels are moving away from guidebooks and guidelines and learning how to empower their employees to adapt their services and relationships with individual guests.

4 years ago

The State of Luxury Hotel Marketing Organizations According to Their Top CEOs

The State of Luxury Hotel Marketing Organizations According to Their Top CEOs

Samantha Shankman, Skift

These organizations are facing competition from major hotel groups for the first time, but their relationship with independent properties and brand trust among consumers will keep them business even as independent sector heats up.

4 years ago

What 5 Hotel Front Desk Employees Would Change About Check-In

What 5 Hotel Front Desk Employees Would Change About Check-In

Samantha Shankman, Skift

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not.

4 years ago

Top Hotel CEOs Say the Industry Won’t Copy Airlines With Fee Frenzy

Top Hotel CEOs Say the Industry Won’t Copy Airlines With Fee Frenzy

Samantha Shankman, Skift

Hotel CEOs agree that the fee frenzy has been overblown. They believe that fees, where needed, should be transparent, but that not many have actually been added in recent years.

4 years ago

Four Top Hotel CEOs Say How Brand Loyalty Has Changed

Four Top Hotel CEOs Say How Brand Loyalty Has Changed

Samantha Shankman, Skift

In the face of a proliferation of online booking options and greater access to information, hotels are rethinking how they gain guests’ loyalty through partnerships and personalization.

4 years ago

How 5 Top Hotel CEOs Are Using Tech Power to Drive Personalization

How 5 Top Hotel CEOs Are Using Tech Power to Drive Personalization

Samantha Shankman, Skift

Technology has not only given hotels a wealth of information on consumers' habits and preferences; it's also given them the tools to turn that data into a more personalized stay from booking to check-out.

4 years ago

5 Top Hotel CEOs Talk About the Unprecedented Rate of Change in Hospitality

5 Top Hotel CEOs Talk About the Unprecedented Rate of Change in Hospitality

Samantha Shankman, Skift

Technology is rapidly changing how hotels operate and what consumers expect of them, putting company leaders in a precarious position of both anticipating and adopting to change at the same time.

4 years ago

9 Top Hotel CEOs Talk About Guests’ Insatiable Demands for Wi-Fi

9 Top Hotel CEOs Talk About Guests’ Insatiable Demands for Wi-Fi

Samantha Shankman, Skift

It’s less about the actual hardware that hotels provide guests and more providing connectivity so that they can use their own devices to customize their stay.

4 years ago

Skift’s New E-Book: 28 Hotel CEOs on ‘The Future of Guest Experience’

Skift’s New E-Book: 28 Hotel CEOs on ‘The Future of Guest Experience’

The pace at which the global hospitality industry is changing has reached an unprecedented high. Understand what's happening at the world's most important hotel brands through interviews with their leaders.

4 years ago

Interview: Ritz-Carlton COO on Adapting to Luxury Travelers’ Expectations

Interview: Ritz-Carlton COO on Adapting to Luxury Travelers’ Expectations

Samantha Shankman, Skift

The Ritz-Carlton is one of the most iconic luxury brands on the market today, but Humler is aware that a brand name isn't enough to keep guests coming back. Providing the personalized service and technology that they expect is more important than a name.

4 years ago

Interview: InterContinental Hotels Group CEO on the Importance of Trust

Interview: InterContinental Hotels Group CEO on the Importance of Trust

Samantha Shankman, Skift

Brand trust, fostered by communicating and delivering on a defined guest experience, is what keeps guests coming back year after year. Solomons focus on building trust is what drives all the smaller decisions from tech to training.

4 years ago

Interview: Preferred Hotel Group CEO on Adapting to Consumer Habits

Interview: Preferred Hotel Group CEO on Adapting to Consumer Habits

Samantha Shankman, Skift

Preferred Hotel Group has likely evolved the most of any of its peers throughout its existence and continues to do so by tracking and adapting to the needs of specific customers segments.

4 years ago