Articles tagged “fees”

Travel advisors need to reinvent how they market themselves. It's not about service fees anymore. Forward-thinking agents sell service packages — unabashedly.

Consultant Nolan Burris is a pioneer in advocating that travel agencies charge service fees. Now that the practice has become standard, Burris says many agencies have failed to realize the revenue potential of service packages and need to overhaul their approach.

Southwest Airlines wants to keep its passengers happy, booking quickly, and coming back. In this video, Chief Revenue Officer Andrew Watterson explains some of the ways the airline achieves that goal.

Wasn't the whole point of these surcharges to prevent the global distribution systems from taking a cut of that juicy ancillary money that is now flowing in? One has to wonder what the terms of Air France-KLM's deal with Amadeus and Travelport really are. For now, it looks like the global distribution systems that took the new distribution capability seriously are reaping the rewards.

Amadeus' track record of profitable growth has been music to the ears of investors. But some airline and hotel executives claim to hear discordant notes in the giant technology vendor's forecasts.

It's difficult to tell much from the first quarter results, but EasyJet seems on track to have a decent year. Acquiring some of Air Berlin’s operations will also enable it to grow in the lucrative German market.

HomeAway’s fee hike spotlights the shifting economics of the vacation rental business. Property owners are weighing how much of a cut technology companies deserve when making it easier for them to put heads in beds.

SkyTeam airlines just announced a series of new baggage fees for transatlantic basic economy routes. But is it competition or gouging?

In some ways, perhaps … but one big difference between hotels and airlines is that hotels want their consumers to actually like (maybe even love) them. While with airlines, that might be a different story as some recent events would demonstrate (we're looking at you, United).

More hotels are realizing that charging people for Wi-Fi access isn't going to win them any brownie points. But beyond consumer ire, including angry TripAdvisor reviews, hoteliers should probably be more concerned about the Federal Trade Commission stepping in and clamping down on perceived "deceptive hotel fees."