Expectations for in-person events are high as attendees seek deeply-engaging experiences. The launch of Disney’s Star Wars: Galactic Starcruiser is already inspiring planners looking to create truly immersive event experiences.
The Chinese government, for better or worse, is exacting a toll on online platforms in its anti-monopoly drive. Meituan's penalty amounted to 3 percent of revenue, and it is being forced to implement additional reforms.
It's not just all about Amazon Web Services anymore when Amazon reaches out to travel industry customers. It is still early days but Amazon Ads may one day crimp travel brands' spending on Google and Facebook.
In Skift’s top stories this week, marketing hotels will be easier this summer, Skift acquires the Daily Lodging Report, Hyatt looks away from Asia, and cruises are back but with a rough start.
"Interactions instead of transactions." "Service discovery instead of service recovery." "Screens that complement rather than dominate experiences." Those are some of the ideas animating tech executives at Disney this year. Other travel brands could learn a thing or two.
LGBTQ consumers are a particularly well-traveled and high-spending business source for travel advisors. Serving them requires knowledge and sensitivity about their preferences, as well as the legal and cultural landscape in various destinations.
Disney is clearly awaiting a flood of visitors in the coming months, and high prices alone won't keep crowds in check. Now in-park smoking areas and extra-large strollers have to go.
Disney's new Star Wars additions will open earlier than expected, but one big piece will be missing. Will fans flock to be first or wait until everything is operational?