Articles tagged “digital transformation”

In this video from Skift Aviation Forum 2022, we hear from Massimo Morin, global head of travel, Amazon Web Services, and Jason Birnbaum, chief information officer, United Airlines, about how aviation companies are emphasizing digital solutions to become more agile and pivot their businesses to be more efficient and innovative.

Highlighting research and insights from “The 2022 Digital Transformation Report,” we’ve identified 10 ways travel companies are adapting to changing customer expectations by adjusting practices, processes, and philosophy at all levels of the organization.

In this brand talk from Skift Global Forum 2022, we hear from Steven M. Elinson, managing director of travel and hospitality at AWS, and Rick Fast, senior vice president of experience engineering at Expedia Group, on why travel brands are deepening their commitment to digital transformation.

"Digital transformation" needs no introduction, but requires far more definition than it usually gets. The 2022 Digital Transformation Report explores how travel companies can create digital strategies that will truly transform their entire organizations and the customer experience.

By working with technology partners who understand the underlying systems required to solve digital transformation issues across large, complex, enterprise organizations, airlines can feel confident improving operational efficiency, profitability, and customer satisfaction.

TUI Musement is an up-an-comer in the tours and activities space because of the parent company's huge base, and it knows how to run a tour. Now it has to execute on the digital challenge.

Europe's largest tour operator is hiring for tech jobs at a torrid pace. This vertically integrated company is also spreading its wings horizontally by expanding its business-to-business services, such as airport and cruise transfers.

The 2021 Digital Transformation Report shines a light on the travel industry’s post-pandemic shift towards a digital future. In this article, we offer a sneak peek into 10 insights pulled from the report’s findings on the latest digital transformation strategies among travel business leaders worldwide.

In this recent webinar, Amperity, Amadeus and Microsoft explored how travel brands can use customer data from all sources — not just rewards or loyalty — to differentiate, retain, and energize their customer base through positive, immersive digital experiences.

Traveler sentiment has fundamentally changed following the pandemic, and the industry needs to stay in sync with these shifts. Travel companies with a digital-first mindset are best placed to recognize, address, and profit from the opportunities emerging from whatever the new normal turns out to be.