Articles tagged “digital”

Among many things, both infamous and otherwise, 2020 will be remembered as the year the travel sector pivoted to working remotely. Moving into 2021, companies will need to optimize the remote working experience for their teams.

Much of the travel industry uses currency pricing tools that haven't advanced much in a decade. The sector will welcome any new tools that can genuinely cut complexity, time, and costs during the ongoing revenue crisis. Enter Amadeus.

Travel brands looking to rebuild their payments ecosystem in the wake of Covid-19 need to embrace change, partner for success, and ring-fence their finance, marketing, and customer experience teams.

The pandemic has accelerated the evolution of contactless payments from being about cost savings to addressing the overall guest experience. Continuing down the path from contactless to contact-free is the best course of action for customer-focused enterprise hotel and restaurant companies.

Google, Trivago, and Sojern began this year to offer a commission-based model for digital advertising in metasearch. Hoteliers may find that a more appealing way of budgeting than paying on a cost-per-click basis or by a monthly fee.

Many guests pay travel agencies in advance for hotel bookings. But some agencies hold the money until weeks after a guest has checked out. Many hoteliers want to get the payments sooner. They could learn a few tricks about that from airlines, which have tamed the payments monster.

With the closure of its operation in Japan and rumblings about selling its stake in India, AirAsia Group will have to renews its focus on core markets in Southeast Asia. But while the airline operation turns inward, the group's e-commerce operation is gambling on expansion.

We've seen budget airlines foist a lot of memorable fees on travelers, but we did a double take over this higher fee for using an ad blocker.

The travel sector's slo-mo refund process has infuriated everyone. So the crisis is upending the dull business of how money is sent among travel companies, resellers, tech vendors, and financial institutions.

In digital news this week, Expedia Vice Chair Peter Kern sought to rally his workforce by saying it was time to focus and help the company's travel partners suffering in the wake of coronavirus. Plus, Trip.com Group said it would likely see a 50 percent drop in first quarter revenue but offered some hope that travel was slowly recovering in China.