Articles tagged “digital”

Global payments technology and rules are changing swiftly, led by seamless innovations in Asia that are making life easier for consumers. Travel companies of all sizes are finally taking action in order to stay competitive.

Tripadvisor — in a fight to maintain its share of the travel market — is beefing up Viator and will start treating the tours-and-activities booking agency as its own brand. Plus, after years of criticism for prioritizing its own travel products above others, Google is changing the way it monetizes its flight search.

With this deal, Wex now becomes a powerhouse in assisting business-to-business travel payments worldwide. The deal also gives cash to seller Travelport, which might use the money to expand its airline tech offerings.

This week in digital news, swiping a credit card to make a purchase suddenly seems dated. In a field rife with options, travel brands should take care to make sure customers can pay by their preferred method. Plus, a wave of new regulatory reviews of online travel platforms could reveal key business practices that were previously shrouded.

The world is awash in data, but as consumer skepticism about Big Tech is on the rise, travel brands need to rethink the way they use information to generate hyper-relevant offers. The winners will hit the right mix of helpfulness and relevance, evolving beyond personalization to forge even deeper and more meaningful relationships with consumers.

The many travel advisors who sell Hawaii certainly have a part to play in contributing to Hawaii's sustainable future.

This week in digital news, a lawsuit against TripAdvisor tests the limits of its responsibility to travelers, and check out our 2020 megatrends for a big-picture look at Google's role in travel, the future of payments, and more.

This week in digital news, Expedia Group Chairman Barry Diller went to Seattle HQ to spread some optimism, plus we have the details on Sun Country's new deal with Amazon.

To succeed in today’s competitive marketplace, travel brands must find a way to humanize their interactions — even when customers are using digital channels to connect with them.

This week in digital, Expedia's senior executive Barry Diller has major changes to juggle going into 2020, starting with finding a new CEO. Meanwhile, in an unexpected turn, the younger generation is more likely to seek aid from travel advisors.