As the airline industry increasingly turns more premium, loyalty programs — already airlines’ biggest asset — are becoming even more important to their long-term strategy.
This pre-Christmas announcement ensures regulators won’t be easing into the holidays. It's a seasonal surprise that’s likely to turn silent nights into sleepless ones for some.
A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it.
Airline pricing has always been a blackbox. The systems are deeply complex, and AI may make them more so. The fear is "surveillance pricing" and you're going to be hearing a lot more about it.
Airlines continued to cancel flights as staffing shortages worsened during the 40th day of the government shutdown. While it looks like Congress is on track to reopen the government this week, air traffic controllers are set to miss a second paycheck on Tuesday.