Sean O'Neill, Skift
The funding of French startup Mindsay may be small news. But interviews with its customers Iberia and CWT suggest that a second wave of chatbot technology has stopped frustrating travelers with as many misunderstandings as the earlier tech did. That's a big deal for the sector.
3 weeks ago
Allan Leibowitz, Skift
A range of differing responses to the Ethiopian Air disaster involving a Boeing 737 Max 8 is making it hard for travel advisors.
3 months ago
Andrew Sheivachman, Skift
CWT has grand designs on how it can improve the traveler experience. The future isn't here yet, but progress seems to be happening in the background.
3 months ago
Andrew Sheivachman, Skift
The future isn't here yet, but at least big travel management companies like CWT have come to realize the importance of improving the experience of actual travelers instead of focusing on travel managers alone.
3 months ago
Andrew Sheivachman, Skift
Now we've got Amex GBT, BCD, and CWT: an alphabet soup worthy of a sector that relies on bromides and buzzwords over substance.
4 months ago
Andrew Sheivachman, Skift
Just half of the companies polled for this survey manage their meetings with the help of a travel management company. This represents a big opportunity for companies to save money and travel management companies to help provide oversight and transparency.
3 years ago
Dennis Schaal, Skift
GetGoing found a crowded field in consumer travel, wisely privoted toward B2B, but now has to prove that its corporate-booking tool is truly different from those of more-established competitors.
5 years ago
Samantha Shankman, Skift
The rise in independent booking is easy to understand when understanding the sophistication and user experience available on consumer apps in comparison to still clunky business travel tools.
5 years ago
Dennis Schaal, Skift
There are big bucks at stake as CWTSato Travel and Concur battle it out over government travel contracts. CWT recently got bragging rights by landing the DOT contract, and the Department of Commerce is a possibility, as well.
5 years ago
Dennis Schaal, Skift
CWT characterizes its 2013 financial performance as "strong," but even excluding the impact of U.S. government sequestration the company's sales volume and transactions were flat.
5 years ago