Isaac Carey, Skift
Texting is central to most people's everyday lives, so it's surprising that most travel agencies are so sluggish to adopt it. At this point, it's only a matter of time before it becomes a key part of every corporate travel program.
1 month ago
Isaac Carey, Skift
When it comes to tech, most travel management companies have focused on improving the user interface or putting in more automated features. Instant messaging hasn’t been high on the list, but thankfully that’s starting to change.
1 month ago
Isaac Carey, Skift
Southwest has been a thorn in the side of many travel management companies. Now they have a shot at a mutually beneficial relationship with the airline.
3 months ago
Isaac Carey, Skift
New research has important info for employers who want to make sure their travelers stick around and don’t come to resent frequent work trips.
4 months ago
CWT Meetings and Events + Skift
Meeting and event planners need to constantly restrategize as the industry steps into a new age of rapid innovation and digitalization. Otherwise, they risk being left behind amid today’s challenging economic climate and increasingly competitive market.
4 months ago
Isaac Carey, Skift
It all comes down to uncertainty, making consumers more cautious and businesses more likely to cancel travel. Unfortunately, this anxiety isn't going to end any time soon.
6 months ago
Sean O'Neill, Skift
The funding of French startup Mindsay may be small news. But interviews with its customers Iberia and CWT suggest that a second wave of chatbot technology has stopped frustrating travelers with as many misunderstandings as the earlier tech did. That's a big deal for the sector.
8 months ago
Allan Leibowitz, Skift
A range of differing responses to the Ethiopian Air disaster involving a Boeing 737 Max 8 is making it hard for travel advisors.
11 months ago
Andrew Sheivachman, Skift
CWT has grand designs on how it can improve the traveler experience. The future isn't here yet, but progress seems to be happening in the background.
11 months ago
Andrew Sheivachman, Skift
The future isn't here yet, but at least big travel management companies like CWT have come to realize the importance of improving the experience of actual travelers instead of focusing on travel managers alone.
11 months ago
Andrew Sheivachman, Skift
Now we've got Amex GBT, BCD, and CWT: an alphabet soup worthy of a sector that relies on bromides and buzzwords over substance.
11 months ago
Andrew Sheivachman, Skift
Just half of the companies polled for this survey manage their meetings with the help of a travel management company. This represents a big opportunity for companies to save money and travel management companies to help provide oversight and transparency.
4 years ago
