Articles tagged “customer experience”

New insights from Visa demonstrate the value of maintaining access to relevant customer data. Understanding the latest trends in consumer spending and payments can give travel companies a leg up on the competition.

In today’s age of personalization and emotion-driven commerce, loyalty is less about transactions and more about connections. As the industry gets more competitive, brands need to tap into the power of emotional engagement and shared values to stay ahead.

Artificial intelligence is fundamentally altering how travel brands operate, and here's a look at a few ways the rapidly booming technology has already done so.

United has introduced Braille markings on its aircraft interiors - becoming the first U.S. airline to do so - giving travelers with visual impairments the opportunity to navigate aircraft cabins…

Terminal 8 at John F. Kennedy Airport is set to undergo a $125 million commercial redevelopment program with a focus on bringing the local community into the airport, thanks to…

Amsterdam’s Schiphol Airport will be extending its time slot booking service for security checks.

Hotel executives admit they're late to the party when it comes to adopting technology. Now, they're trying to figure out the basics and adopt innovations all at the same time.

Moxy Hotels, the experiential hotel brand from Marriott Bonvoy, has opened Moxy Tromsø in the Arctic playground of Northern Norway.

In this three-article report, Skift and Sabre teamed up to explore how travel companies can deliver the personalized shopping and booking experiences their customers have grown to expect.

Delta Flight Products (DFP) has partnered with UK-based consortium Air4All on a new prototype seat they say will provide powered wheelchair users with the opportunity to remain in their chairs…