Articles tagged “complaints”

Travel Agents

Travel Agency Group Doubles Down on Dispute With American Airlines

In an exclusive, the leading group of U.S. travel advisors responds to claims by American Airlines that they're Luddites. The group says the carrier's effort to force them to adopt its preferred technology for booking flights is too fast and that, essentially, it's a bully.

Travel Agency Group Doubles Down on Dispute With American Airlines

Airlines

Passengers Aren’t Happy With U.S. Airlines’ Customer Service This Year

It's not all about price. Customer service and reputation matters a lot when airfares are comparable and passengers don't soon forget bad experiences.

Passengers Aren’t Happy With U.S. Airlines’ Customer Service This Year

Airlines

Baggage Complaints Are on the Rise for U.S. Airline Passengers

Bag fees are surely a big reason for these complaints. Do U.S. airlines still need more proof travelers aren't satisfied with the overall baggage situation?

Baggage Complaints Are on the Rise for U.S. Airline Passengers

Business Travel

Business travelers unite on New York Times blog post to gripe about air travel

The comments all dwindle down to the two competing mindsets of a business traveler: one adjusts his expectations to the realities of air travel, while the other believes airlines should adjust regulations to cater to his needs.

Airlines

Despite claims, Ryanair planes were not skimping on fuel during Spain re-routings

Ryanair is lots of things -- cheap, rude, penny-pinching, insulting, classless -- but it's likely not so stupid as to toy with safety issues like lack of fuel.