Articles tagged “complaints”

Passengers Aren’t Happy With U.S. Airlines’ Customer Service This Year

Passengers Aren’t Happy With U.S. Airlines’ Customer Service This Year

Dan Peltier, Skift

It's not all about price. Customer service and reputation matters a lot when airfares are comparable and passengers don't soon forget bad experiences.

4 years ago

Baggage Complaints Are on the Rise for U.S. Airline Passengers

Baggage Complaints Are on the Rise for U.S. Airline Passengers

Dan Peltier, Skift

Bag fees are surely a big reason for these complaints. Do U.S. airlines still need more proof travelers aren't satisfied with the overall baggage situation?

4 years ago

Flyer Complaints to U.S. Government Drop 24 Percent in November

Associated Press

Year-over-year comparisons of flyer complaints and on-time arrival rates can be an unreliable metric due to one-time events like the shooting at LAX and record-breaking cold fronts.

6 years ago

Cruise travel agency compiles list of pettiest passenger complaints

Cruise travel agency compiles list of pettiest passenger complaints

The Daily Telegraph

"Really, you're complaining about that," say over five thousand Carnival Triumph passengers in unison.

6 years ago

Business travelers unite on New York Times blog post to gripe about air travel

Samantha Shankman, Skift

The comments all dwindle down to the two competing mindsets of a business traveler: one adjusts his expectations to the realities of air travel, while the other believes airlines should adjust regulations to cater to his needs.

7 years ago

Despite claims, Ryanair planes were not skimping on fuel during Spain re-routings

Oliver Smith, The Daily Telegraph

Ryanair is lots of things -- cheap, rude, penny-pinching, insulting, classless -- but it's likely not so stupid as to toy with safety issues like lack of fuel.

7 years ago