Articles tagged “check-ins”

In hospitality, the goal should be to make guests feel more welcome and their stays more personalized. We'll see whether consumers find this cool or creepy.

Does Accor's new streamlined check-in process in practice as advertised? We're not sure, but it potentially is a great way to personalise service and make a lasting impression with the guest.

Although Facebook check-ins don't give an accurate view of who or how many people visit parks each year, they do give travel providers and brands insights into which of those visitors are available for engagement and mobile deals on their phone.

As online travel agencies expand their grip into vacation and business travel destinations, their large mobile user base gives them an advantage, as does the fact that as a rule they have much greater technology resources than do hotels.

Airlines have been faster at rolling out tablets to in-flight crews than airport employees, but both places present valuable opportunities for carriers to improve the customer experiences.

The list is a diverse set of attractions from theme parks and sports stadiums to museums and outdoor sites that shows the breadth of the global tourism industry.

Hotels are looking to increase engagement with guests, and CheckMate offers some of the mobile tools to get the job done. It remains to be seen, though, whether any large chains will opt for CheckMate as their preferred solution or whether they will seek out alternatives.

The rate of innovation in mobile technology suggests that even if security still takes too long and seats are too small, flyers can at least rely on updated flight statuses and hassle-free check-ins.

The new service from WorldMate is certainly a convenience and an innovation, both with its check-in reminders, and doing a lot of the grunt work for the traveler.

Marriott's app updates streamline the check-in process for guests, although they still have to stop by a mobile check-in desk to pick up a key card. It's definitely an improvement, but further enhancements are called for.