Articles tagged “cancellations”

There is no doubt that these are some of the toughest times for the hotel industry. Hit hard by the Covid-19 pandemic, the industry is on its knees. Recovery will come, but when, and in what shape, is wholly uncertain. Understanding the current situation, and what a recovery might look like, will help the industry to prepare for when that day comes.

Airbnb initially made a pro-guest decision on refunds, but it now realizes its policy and its outreach to hosts was clumsy and unsatisfactory. Hosts still won't be pleased, but the optics and financials aren't as bad as before.

It's a decisive moment for short-term rental companies. When it comes to coronavirus-addled short-term rental cancellation and refund policies, Airbnb sided with guests while Vrbo shrugged its shoulders to soothe property managers and owners. Who has the longer memory?

This was the week that broke the camel’s back. Skift Research believes that effectively all short-term bookings in the U.S. have been canceled at this point. Three weeks ago that would’ve been a shocking statement; today not so much.

The coronavirus crisis accentuates the value of travel advisors as much as it highlights their plight as go-betweens in the tourism sector. But a bigger question looms: Will these travel intermediaries in Asia survive the onslaught of this latest crisis?

As coronavirus creeps closer to most Americans, more will cancel and defer travel. The data isn't good, but it's still less scary than the end-of-the-world social media posts would have you believe.

While dealt a blow by coronavirus, the cruise industry is managing to hold the line on pricing, at least for now. The long-term impact of the crisis remains to be seen, but the cruise industry has weathered many others in the past.

If you were thinking after a tumultuous last few months that a reformed Oyo would emerge, then guess again. The hotel chain is giving little ground on the basics of its business model, although it vows to get better on the execution of it all.

Hyatt is the latest hotel company to jump onto the new cancellation policy bandwagon, but with a twist: If you're a loyalty program member, chances are higher you'll have more wiggle room.

We all understand why hotels are collecting more fees but the types of fees and surcharges they're collecting seem to be changing in interesting ways. More stringent cancellation fees are a trend while totals for Internet-access fees declined.