Articles tagged “british airways”

British Airways Seeks Planes and Crew From Qatar During Proposed Flight Attendant Strike

British Airways Seeks Planes and Crew From Qatar During Proposed Flight Attendant Strike

Brian Sumers, Skift

Most passengers would love it if British Airways could keep flying a full schedule even while many of its flight attendants are on strike. But will regulators let British Airways wet-lease nine planes registered in Qatar?

6 months ago

British Airways Power Outage Cost $102 Million as IAG Boss Apologizes

British Airways Power Outage Cost $102 Million as IAG Boss Apologizes

Christopher Jasper and Maria Tadeo, Bloomberg

Excluded in the estimate of $102 million in costs from British Airways' power outage is the brand-reputation tally. That is, likewise, substantial.

6 months ago

Business of Loyalty: British Airways Uses Its Loyalty Program to Apologize

Business of Loyalty: British Airways Uses Its Loyalty Program to Apologize

Grant Martin, Skift

After things go bad, a big burst of loyalty generosity is an easy way for a travel provider to say "we're sorry."

6 months ago

Human Error Caused British Airways Computer System Failure

Human Error Caused British Airways Computer System Failure

Brian Sumers, Skift

We wish British Airways had explained what happened right away. But now that we know the situation, we understand why the airline gave little information after its late-May computer failure.

6 months ago

British Airways Passengers Face More Flight Cancellations if Cabin Crews Strike

British Airways Passengers Face More Flight Cancellations if Cabin Crews Strike

Benjamin Katz, Bloomberg

British Airways would be smart to drop its insistence on removing travel benefits for flight crews who participated in prior job actions. There's a tentative agreement in place over salaries so the punitive measures seem vindictive.

7 months ago

New Long-Haul Budget Airline Level Targets Weakened Alitalia

New Long-Haul Budget Airline Level Targets Weakened Alitalia

Thomas Gualtieri and Benjamin Katz, Bloomberg

We're undecided about whether International Airlines Group will show resolve with Level to build a a long-haul, low-cost carrier over the long term. But in the meantime, it may pose a real challenge to struggling Alitalia.

7 months ago

British Airways Cost-Cutting Zeal Might Have Come Back to Haunt It

British Airways Cost-Cutting Zeal Might Have Come Back to Haunt It

Chris Bryant, Bloomberg

Since Alex Cruz took over as Chief Executive, British Airways has been acting increasingly like a low-cost carrier. And while the IT debacle isn't necessarily a direct result, it will fuel the impression among consumers that they aren't now the priority.

7 months ago

British Airways and Iberia Flyers Face Third Day of Cancellations, Delays

British Airways and Iberia Flyers Face Third Day of Cancellations, Delays

Associated Press

The union GMB tied the systems outage to layoffs in 2016. That's tough to evaluate because British Airways has been silent on what caused the mammoth outage.

7 months ago

British Airways Flights to Resume Although Ongoing Disruptions Expected

British Airways Flights to Resume Although Ongoing Disruptions Expected

Jill Lawless, Associated Press

Getting through an IT crisis isn't just about fixing servers and stitching an airline's systems back together but also should include an aggressive communications effort for passengers. Many British Airways flyers complained they weren't getting enough information from the airline.

7 months ago

British Airways Cancels All Flights From London Saturday

British Airways Cancels All Flights From London Saturday

Associated Press

There have been a flurry of airline systems outages over the last couple of years. British Airways is the latest carrier dealing with the disruption.

7 months ago

British Airways Adds a Fee That Could Weaken Airline-Ticket Middlemen

British Airways Adds a Fee That Could Weaken Airline-Ticket Middlemen

Sean O'Neill, Skift

Skift anticipated that British Airways and Iberia would copy Lufthansa's pioneering move to push middlemen further out of the distribution chain. But the move is still eyebrow-raising because it defies two years of predictions by the distribution systems that Lufthansa's effort would fizzle out.

7 months ago

Alaska Airlines Now Lets New Parents Keep Elite Status for an Extra Year

Alaska Airlines Now Lets New Parents Keep Elite Status for an Extra Year

Brian Sumers, Skift

This makes perfect sense, and can't cost Alaska Airlines much in revenue. Why don't other U.S. carriers do the same thing?

7 months ago