Articles tagged “british airways”

European Regulators Are Investigating Lufthansa’s Controversial Travel Agent Surcharge

European Regulators Are Investigating Lufthansa’s Controversial Travel Agent Surcharge

Patrick Whyte, Skift

The European Union's decision to investigate Lufthansa's surcharge represents a potential blow to the airline industry, which is attempting to wrestle back control from intermediaries. Although the transport commission confirmed an investigation, it doesn't appear that any decision is imminent.

1 week ago

Interview: Virgin Atlantic CEO on Loyalty and Low-Cost Competition

Interview: Virgin Atlantic CEO on Loyalty and Low-Cost Competition

Brian Sumers, Skift

Virgin Atlantic has a strong brand, but for years it has lagged far behind British Airways in most categories. The upstart has just been too small to be a bona fide competitor. But Virgin Atlantic is finally taking action to ensure it will be more nimble going forward.

2 weeks ago

Spain Attacks Won’t Adversely Impact European Travel Market, Says TUI CEO

Spain Attacks Won’t Adversely Impact European Travel Market, Says TUI CEO

Christopher Jasper, Bloomberg

Tragedies happen and people keep on traveling because — as an IAC/Expedia official put it soon after 9/11 — without travel there is no life. TUI and other tour operators are optimistic about their forecasts.

1 month ago

Spanish Tourism Is a Lot Bigger Than Barcelona and Will Bounce Back Soon

Spanish Tourism Is a Lot Bigger Than Barcelona and Will Bounce Back Soon

Thomas Seal, Christopher Jasper and Richard Weiss, Bloomberg

Human beings are adaptable animals and traveler behavior — for better or worse — may be shifting toward getting somewhat used to attacks in Europe, and proceeding with trips anyway especially when the attacks may impact particular cities rather than entire countries.

1 month ago

British Airways and Air France-KLM Stocks Soar on Long-Haul Growth

British Airways and Air France-KLM Stocks Soar on Long-Haul Growth

Benjamin Katz, Bloomberg

While European short-haul airlines aren't having the easiest of times, their long-haul rivals are making hay.

2 months ago

British Airways Turns to A-List Actors for New Safety Video

British Airways Turns to A-List Actors for New Safety Video

Jason Clampet, Skift

In-flight safety videos are fascinating in that they all must stick to the same script. What airlines decide to do with this locked-in time is always an extension of their brand.

2 months ago

British Airways Breaks Cabin Crew Strike With Qatar Airways Planes

British Airways Breaks Cabin Crew Strike With Qatar Airways Planes

Benjamin Katz, Bloomberg

Qatar Airways had spare planes to lend to its partner, British Airways, because of laptop restrictions in the U.S. and its squabble with its Middle Eastern neighbors. It's all helping British Airways beat back a cabin crew strike at London Heathrow.

3 months ago

British Airways Seeks Planes and Crew From Qatar During Proposed Flight Attendant Strike

British Airways Seeks Planes and Crew From Qatar During Proposed Flight Attendant Strike

Brian Sumers, Skift

Most passengers would love it if British Airways could keep flying a full schedule even while many of its flight attendants are on strike. But will regulators let British Airways wet-lease nine planes registered in Qatar?

3 months ago

British Airways Power Outage Cost $102 Million as IAG Boss Apologizes

British Airways Power Outage Cost $102 Million as IAG Boss Apologizes

Christopher Jasper and Maria Tadeo, Bloomberg

Excluded in the estimate of $102 million in costs from British Airways' power outage is the brand-reputation tally. That is, likewise, substantial.

3 months ago

Business of Loyalty: British Airways Uses Its Loyalty Program to Apologize

Business of Loyalty: British Airways Uses Its Loyalty Program to Apologize

Grant Martin, Skift

After things go bad, a big burst of loyalty generosity is an easy way for a travel provider to say "we're sorry."

4 months ago

Human Error Caused British Airways Computer System Failure

Human Error Caused British Airways Computer System Failure

Brian Sumers, Skift

We wish British Airways had explained what happened right away. But now that we know the situation, we understand why the airline gave little information after its late-May computer failure.

4 months ago

British Airways Passengers Face More Flight Cancellations if Cabin Crews Strike

British Airways Passengers Face More Flight Cancellations if Cabin Crews Strike

Benjamin Katz, Bloomberg

British Airways would be smart to drop its insistence on removing travel benefits for flight crews who participated in prior job actions. There's a tentative agreement in place over salaries so the punitive measures seem vindictive.

4 months ago