Texting is central to most people's everyday lives, so it's surprising that most travel agencies are so sluggish to adopt it. At this point, it's only a matter of time before it becomes a key part of every corporate travel program.
When it comes to tech, most travel management companies have focused on improving the user interface or putting in more automated features. Instant messaging hasn’t been high on the list, but thankfully that’s starting to change.
Employee engagement is a hot topic in both the business travel space and the events space. The problem is that no one has yet figured out how to accurately track it.
This is just the latest in a long string of similar moves from BCD Travel. Expect more mergers and acquisitions to follow, especially in Africa and the Middle East.
The biggest travel management companies keep getting bigger, but the digital era has ushered in a wave of startups that are rapidly winning over business travelers. The legacy companies will have to modernize to compete in the years ahead.
The travel management space will probably continue to consolidate, with no real end in sight. That said, even the largest companies will start to lose ground if they can't keep up with rapidly changing traveler expectations.
Blockchain isn't as hyped up as it used to be during the bitcoin craze, but companies are still finding its function as a secure ledger useful. If this catches on, it could provide some much-needed transparency to the hotel reconciliation process.