Articles tagged “american express”

Online Travel

Skift Global Forum Video: High-Touch Service in an Era of Change

In this video from Skift Global Forum 2022, we hear from Audrey Hendley, president of American Express Travel, about how the company is tailoring its services to capitalize on the latest travel trends while continuing to build trust with customers.
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Business Travel

Mastering the Psychology Behind How Guests Want to Pay Hotel Bills

Most pieces of hotel research tend to look at how guests feel about staff service levels, or fluffier stuff like dining and decor, but a new psychological study commissioned by Amadeus reveals the extent to which a brand can be damaged by a poor payment experience.
Airlines

Delta Launches Buy-Now, Pay-Later Option to Capture Gen Z Flyers

Delta is the latest to jump on the buy-now, pay-later train with American Express' "Plan It" offering. The airline hopes the functionality will help it attract — and keep — more cost-conscious younger travelers who have been leading the recovery.