Hotels
This Is What Hotels Can Learn From Airbnb — and Vice Versa
Given the popularity of alternative accommodations providers like Airbnb, should the hospitality industry rethink its definitions of hospitality and service? What can hotels learn from Airbnb about delivering hospitality and, by contrast, what is Airbnb learning from hotels? Here’s what Airbnb Head of Global Hospitality and Strategy Chip Conley had to say about hospitality’s continuous evolution.