Articles tagged “air canada”

Most travel companies are still cataloguing AI use cases. Air Canada's chief digital officer argues that catalogue is what’s keeping their AI work narrow and shallow.

If you are funding AI features before the data and event architecture beneath them, this session argued you are building on sand.

Heading up a major airline has never been easy. But in today’s environment, it may be one of the most relentless jobs in global business.

Michael Rousseau's struggles with the French language are nothing new, but they've become a major distraction for Air Canada in the aftermath of the deadly crash at LaGuardia Airport.

Airlines are reporting record demand even as staffing issues mount — putting growing pressure on the U.S. aviation system.

Travelers were left stranded in Puerto Vallarta as violence broke out throughout the country following the killing of the cartel leader of one of Mexico’s most powerful criminal organizations.

Air Canada’s COO sees operations as the real engine of brand loyalty — reframing on-time performance, cabin quality, and frontline staff engagement as core brand assets.

Boarding pay has become one of the biggest issues in flight attendant negotiations as airlines continue to report record profits and crews become more strained.

The breakthrough is a positive step, however it remains subject to final approval by union members. It’ll also take up to 10 days to get the Air Canada network back to normal.

In an unusual move, the flight attendants decided to continue their strike after the Canadian government issued a back-to-work order.