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Business Travel

New Executive Focus Report: Loyalty & Subscription Summit

Skift recently hosted the Loyalty & Subscription Summit. Download the post-event report to learn about travel’s new frontier of subscriptions and the new rules of loyalty in 2021 and beyond.

New Executive Focus Report: Loyalty & Subscription Summit
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Online Travel

New Skift Webinar: Digital Transformation and Understanding Today’s Traveler

In this webinar, Salesforce and The Travel Corporation discuss the evolution of digital transformation, how it applies to businesses today, and why the right use of data is imperative to truly understanding today’s traveler.

New Skift Webinar: Digital Transformation and Understanding Today’s Traveler
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Online Travel

Executive Q&A: Why Covid-19 Will Bring a Shift Toward Personalized, Experiential-Based Loyalty Programs

The Covid-19 pandemic has shown that travel brands need to rethink consumer trust and loyalty to adapt to the new normal and truly deliver the personalized experiences that today’s customers expect. The stakes are higher than ever.

Executive Q&A: Why Covid-19 Will Bring a Shift Toward Personalized, Experiential-Based Loyalty Programs
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SkiftX

Travel’s Loyalty Renaissance: Moving from Points to Personalization

In this video from Skift’s Travel's Path Forward: Loyalty summit, we learn more about how loyalty strategies are evolving in the travel industry as brands look to deliver more value and better experiences to customers.

Travel’s Loyalty Renaissance: Moving from Points to Personalization
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Airlines

Using the Power of Integrated Systems to Drive Next-Level Personalization

Gone are the days when “legacy systems” could explain away a travel brand’s inability to deliver next-level personalization.

Using the Power of Integrated Systems to Drive Next-Level Personalization
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Airlines

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach
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Hotels

How Advanced Tech is Helping Hotels Humanize the Guest Experience

The use of technology in hospitality must go beyond improving consumer-facing products and digital experiences. Its true potential will be realized when hotel staff are empowered with the right insights at the right time so that they can transform guest experiences.

How Advanced Tech is Helping Hotels Humanize the Guest Experience