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Online Travel

Airline Offers are About to Get Smarter and More Personalized

Airlines can unlock the opportunity for incremental revenue and the experiences their travelers expect with new retailing technology that can help power personalized offer creation and distribution.

Airline Offers are About to Get Smarter and More Personalized
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Airlines

How the Airline Industry Can Adopt and Implement New Tech the Right Way

New Distribution Capability (NDC) standards will help facilitate greater personalization and easier distribution of all elements of the ticket sale. However, it isn’t a catch-all solution for all of the airline industry’s retailing challenges. Recognizing that is key to implementing NDC standards the right way.

How the Airline Industry Can Adopt and Implement New Tech the Right Way
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Airlines

Intelligent Scheduling Will Drive the Next Frontier of Improving Customer Experience

Airlines have invested in making many of their offerings increasingly data-driven in recent years. Yet they haven’t taken the same approach to schedules, one of their preeminent products.

Intelligent Scheduling Will Drive the Next Frontier of Improving Customer Experience
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Airlines

How Airlines Can Optimize Revenue and Deliver Personalization With Dynamic Offers

Airlines must move beyond static offers to dynamic, personalized offers that not only take into account what a customer wants, but also what a customer might be willing to pay for it.

How Airlines Can Optimize Revenue and Deliver Personalization With Dynamic Offers
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Airlines

Scalability is Key to Driving Adoption of New Distribution Capability Standards

When it comes to implementing and adopting the New Distribution Capability standards for airline retailing, there needs to be a strong focus on enabling scalability, across the entire retailing, distribution, and fulfillment process.

Scalability is Key to Driving Adoption of New Distribution Capability Standards
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Airlines

How Airlines Can Use Flexible Technology to Differentiate Their Brand

Flexible technology is often confused with built-to-order technology. What the airline industry needs today to meet customer expectations is much more robust than that — it needs a way to implement solutions that allow them to use the best technological offering for each specific task.

How Airlines Can Use Flexible Technology to Differentiate Their Brand
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Hotels

New Skift Insights Deck: Building a Diversified Distribution Strategy for The Modern Hotel

Today’s hoteliers are grappling with complicated questions about distribution and marketing strategy. What’s the right mix of direct and indirect? Where should they spend their marketing dollars? How do they create e-commerce experiences that keep visitors on their website? Our new insights deck tries to provide some answers.

New Skift Insights Deck: Building a Diversified Distribution Strategy for The Modern Hotel
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Airlines

Digital Has Helped Airlines Innovate, But There’s Still a Long Way to Go

The digital transformation that the airline industry has undergone in recent years has helped fuel a customer-centric approach. But there’s still opportunity for improvement as far as behind-the-scenes tech infrastructure goes.

Digital Has Helped Airlines Innovate, But There’s Still a Long Way to Go
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Airlines

Why Next-Generation Airline Retailing is No Longer a Futuristic Talking Point

Next-generation airline retailing is just around the corner, and early-adopters are well on their way to reaping the benefits.

Why Next-Generation Airline Retailing is No Longer a Futuristic Talking Point
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Airlines

Truly Intelligent Airline Retailing Needs to go Beyond Customer Segmentation

Let’s face it –– airlines aren’t known for their infrastructure innovations. But applying new, intelligent technology infrastructures can bring them into the modern world and allow them to provide their customers with the right offer, at the right time, at the right price.

Truly Intelligent Airline Retailing Needs to go Beyond Customer Segmentation