Comprehensive coverage of the hospitality industry including news, original stories, trends, deep dives, interviews and more.
Laura Powell, Skift
With new hotel brands popping up every day, it can be a challenge to establish name recognition among consumers. That's one challenge InterContinental Hotels Group doesn't have to deal with as it works to revive the Regent brand.
2 weeks ago
Devina Divecha, Skift
If more than a month goes by without an acquisition or partnership announcement from Accor, does it even count? There are high expectations from the Middle East and Africa division in the wake of recent deals, especially from owners that may be anxious about potential disruptions.
2 weeks ago
Danni Santana, Skift
Oyo's dynamic pricing strategy could turn out to be a bit of a double-edged sword in the U.S., where the company faces greater competition. On one hand occupancy is sure to go up for many of its hotel partners, but if a majority of rooms are booked last-minute at incredibly low prices, hotel managers can start enduring some losses.
2 weeks ago
IHG + Skift
The easiest way to make employees comply with travel policies is by making booking in policy attractive for them. InterContinental Hotels Group’s Business Edge shows how business travel solutions can go beyond being simply a discount program.
4 days ago
Patrick Clark, Bloomberg
Even as the hospitality industry makes a push for consumers to share information in exchange for better service, it grapples with the urgent need to confront the rise of digital trespassers. Hotel chains need to shore up their tech systems even as they aim to further leverage consumer data.
2 weeks ago
Colin Nagy
Luxury travelers often deconstruct what goes into the makings of great hospitality. It's also necessary, however, to ask what is required of guests so that they hold up their end of the bargain. It's a two-way street, and all too often we ignore one side of the equation.
3 weeks ago
Raini Hamdi, Skift
After Indonesia, Vietnam turns out to be the next big playground in Southeast Asia for Oyo, which is targeting 20,000 rooms in the country by the end of 2020. But the more Oyo rooms multiply like rabbits, the more people want to know about the real returns on investment.
3 weeks ago
Danni Santana, Skift
Every non-hotel brand thinks it is a hospitality company. However, as popular and successful a run as Taco Bell has enjoyed in recent years, it does not have the level of expertise to run a hotel over the long haul on its own.
3 weeks ago
Sarah Enelow-Snyder, Skift
This week in hospitality, Expedia Group ruled out charging commissions on hotel resort fees. Then at Skift Tech Forum, we spoke to Marriott on stage about owning the whole traveler journey, and Expedia on connecting travelers with hotels to sort out flight delays.
3 weeks ago
Danni Santana, Skift
Marriott's strategy for becoming part of a customer's entire travel journey, from booking to checkout, is tied heavily to its Bonvoy loyalty program. The more kinds of products the company offers, the more likely it will get what it wants.
3 weeks ago
Christopher Palmeri, Bloomberg
Eldorado has turned itself into a pretty big name, after a few strategic deals. This upcoming Caesars acquisition will only emphasize its status.
3 weeks ago
Danni Santana, Skift
The mixed reviews of the TWA hotel on social media are not uncommon for a property that — let's face it — opened too early. What will keep customers coming, however, is the chance to experience a nostalgic hotel design that will hit home with travelers.
3 weeks ago