Hotels - Skift

Hotel Employees Get Training To Spot Human Trafficking

Susan Haigh, Associated Press

Kudos to Connecticut for getting hotel workers involved in trying to identify human trafficking when it takes place at their properties. Marriott and the Connecticut Lodging Association support the training programs and others in the travel industry should get involved.

13 hours ago

Midscale Hotel Brands Get Smarter and 4 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality, we saw midscale hotels getting more sophisticated about tech and design, which is great for the customer so long as the brand actually has a name.

15 hours ago

Midscale Hotel Brands Are Getting Smarter About Not Being Boring

Deanna Ting, Skift

If you're a hotel company planning to launch and/or reinvest in a midscale brand, please make it interesting.

4 days ago

Scandic Hotels Bolsters Nordics Strategy With $127 Million Finnish Acquisition

Patrick Whyte, Skift

It’s a relatively small deal from one of Europe’s smallest hotel companies but Scandic’s acquisition of Restel will certainly help shore up its position in the Nordics market.

4 days ago

IHG Announces New Midscale Hotel Brand — Without a Name

Deanna Ting, Skift

What's in a name? Well, for IHG, that's the next big--and pretty crucial--step in rolling out its 13th hotel brand. Another big step needed? Making sure it'll stand out from all the other value-driven midscale brands out there.

5 days ago

Exquisite Late-Night Room Service Is Alive and Well at These Luxury Hotels

Chadner Navarro, Bloomberg

Inventive and indulgent room service is alive and well at these luxury hotels around the world.

6 days ago

Interview: Kimpton CEO Sees IHG Helping to Propel Its International Expansion

Deanna Ting, Skift

The hotel company that started the boutique hotels movement in the U.S. wants to set a precedent for scaling up — without losing its soul in the process. But can it succeed?

6 days ago

Marriott Joins Competitors in Extending Cancellation Deadline From 24 to 48 Hours

Grant Martin, Skift

Travelers won't be happy about Marriott's new cancellation policy but investors and operators will.

6 days ago

Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Cendyn + Skift

Encompassing diverse markets in mature economies like Australia, Japan, and Singapore, and those with vast growth potential like China, expectations of service and customer experience can vary widely throughout the Asia-Pacific Region. This report looks at strategies to build hospitality customer loyalty through effective use of customer relationship management (CRM.)

6 days ago

Hotels Want Airbnb to Play Fair and 7 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality, Airbnb subtly got our attention. Much like Netflix crept up on Blockbuster, hotel CEOs are finally starting to recognize the threat.

1 week ago

No Trump Revenue Bump So Far at his Controversial Washington Hotel

Caleb Melby and Bill Allison, Bloomberg

Trump's financial disclosures don't provide a full picture about the health of his hotel assets and income. With three pending lawsuits alleging that his holdings violate the U.S. Constitution's emoluments clause, we should learn more in due time.

1 week ago

Consumers Are Facing a Glut of Loyalty Programs in Hospitality

Dave Montali, Skift

With OTAs offering their own loyalty programs consumers are faced with endless programs in the hotel space. Everyone is a loyalty program member everywhere, that's loyalty in 2017.

1 week ago