Hotels

Red Lion Sues Hard Rock and 4 Other Hospitality Trends This Week

Red Lion Sues Hard Rock and 4 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week's hospitality news was a bit contentious. Red Lion sues Hard Rock, Chipotle makes customers sick, and Marriott and Hilton crack down on guest cancellations.

4 hours ago

Sandals Is Looking to Wall Street to Expand in the Caribbean

Sandals Is Looking to Wall Street to Expand in the Caribbean

Ezra Fieser, Bloomberg

Sandals would be smart to keep its stronghold in the Caribbean against increasingly bigger hotel companies that don't specialize in all-inclusive resorts or the Caribbean region.

1 day ago

Marriott and Hilton’s New Cancellation Policies Won’t Impact Corporate Travel as Much as You Think

Marriott and Hilton’s New Cancellation Policies Won’t Impact Corporate Travel as Much as You Think

Deanna Ting, Skift

Forty-eight hours isn't too bad, but things might be tougher for everyone, corporate and leisure travelers alike, if the policy stretches to 72 hours down the line.

2 days ago

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How the Digital Concierge Is Reshaping the Hotel Industry

How the Digital Concierge Is Reshaping the Hotel Industry

[24]7 + Skift

Hospitality brands who want travelers to book directly on hotel websites should work to optimize the customer experience from pre-booking to post-stay. Download this report on the rise of the digital concierge for free!

2 days ago

Wyndham Buys AmericInn Hotel Chain for $170 Million

Wyndham Buys AmericInn Hotel Chain for $170 Million

Deanna Ting, Skift

Wyndham's version of a great American idea? Buying AmericInn. (Sorry, we couldn't help ourselves.)

4 days ago

Environmental Sustainability Is the Next Frontier in Luxury Travel

Environmental Sustainability Is the Next Frontier in Luxury Travel

Samantha Shankman, Skift

Environmental sustainability will be the mark of luxury as we move into the future with discerning customers demanding that the businesses they patronize do everything possible to mitigate their impact.

4 days ago

New Research Suggests It Doesn’t Always Pay to Book Direct for a Hotel

New Research Suggests It Doesn’t Always Pay to Book Direct for a Hotel

Deanna Ting, Skift

Maybe it really is better to keep clicking around if you're hoping to save money (and you don't want to be a member of a hotel loyalty program).

5 days ago

Red Lion Sues Hard Rock Hotels for Infringement in Race to Win Over Millennials

Red Lion Sues Hard Rock Hotels for Infringement in Race to Win Over Millennials

Deanna Ting, Skift

There are literally only so many ways you can appeal to Millennials in hotel design, and copycats are inevitable. That's why hospitality really can be a “me too” industry, as hotelier Ian Schrager so often laments.

6 days ago

Mobile-Friendly Hotels and 3 Other Hospitality Trends This Week

Mobile-Friendly Hotels and 3 Other Hospitality Trends This Week

Sarah Enelow, Skift

This week in hospitality we thought a lot about direct booking. Premier Inn proves it doesn't need online travel agencies and hotels that are mobile-friendly might not need them as much either.

6 days ago

Trump Hotels Will Delay the Opening of Its First Scion Property

Trump Hotels Will Delay the Opening of Its First Scion Property

Hui-yong Yu, Bloomberg

Executives hadn't yet visited the construction site before they announced their design plans. It's one more reason why Trump Hotels' management isn't widely praised.

1 week ago

Choice Hotels Appoints Pat Pacious as New CEO Beginning in 2018

Choice Hotels Appoints Pat Pacious as New CEO Beginning in 2018

Deanna Ting, Skift

The signs of this succession were right there all along.

1 week ago

Guests Are More Satisfied at Hotels That Are Mobile Friendly

Guests Are More Satisfied at Hotels That Are Mobile Friendly

Deanna Ting, Skift

Where online travel agencies make it easy for guests to book hotel rooms from their smartphones, hotels need to do a much better job if they want more direct bookings. And they need to make better apps while they're at it.

1 week ago