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How Technology Enables and Enhances the Human Touch

Cloud technology is revolutionizing customer service in travel and hospitality. By passing routine requests through flexible, efficient, automated, and intelligent systems, companies give their human agents more space to handle complex issues with a delicate personal touch.
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Skift Meetings launch

IMEX America 2023 in Review

Breaking all records, this IMEX America was a very positive sign for an industry now looking beyond recovery and on to sustainable growth. In this video review, we share 11 highlights from our time at the show.
Skift Meetings launch

Transparent and Authentic Event Industry Leadership

Jaimé Bennett leads PCMA's ambitious growth strategy in Europe with her distinctive style of transparent and genuine leadership. She is dedicated to organizing impactful events that foster safe and inclusive environments, fearlessly addressing significant industry challenges such as talent and consolidation.
For Daily Lodging Report Subscribers launch

Las Vegas Sands’ $3.3 Billion Singapore Expansion

Las Vegas Sands is preparing a new $3.3 billion expansion project to its Singapore Integrated Resort including a new hotel tower with 1,000 rooms and suites, a 15,000 seat arena, and a rooftop swimming pool.
For Airline Weekly Subscribers launch

The Airline/Airport Growth Challenge

There was a spring in the step of many attendees at Routes World in Istanbul last week. The optimism, however, was tempered.
For Daily Lodging Report Subscribers launch

IHG’s Group Quarterly RevPAR Up 12.8% Over 2019

IHG kicked off the hotel earnings season, with IHG focusing on Group RevPAR being up 10.5% versus 2022 and 12.8% versus 2019, along with 50 hotels and nearly 8,000 rooms opening in the quarter