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Media listening services are nothing new, but the Swiss tourism authority's use of a heavyweight firm speaks to its concern as being seen as just a place for disreputable dictators and shady CEOs to hide their questionable gains.

While it's lovely to see Richard Branson's employees getting etiquette lessons, you have to wonder why "mate" is still considered acceptable for coach class.

Good competition in the space from likes of ReviewPro, TrustYou & others and then generalist social media tools, this money will surely be needed to scale/compete. Rich Barton gold dust helps too.

It's a novel approach to simply deny reality, but it may be the best defense in London this summer if the organizers' and government's mistakes continue to pile up.

We knew hotel locks aren't meant to be taken literally. This will hopefully spur hotel tech companies to think more about security beyond whizbangs like smartphone-enabled key cards and other cool yet easily hackable access methods.

Critics of the iPad say it's not a work machine, but it's hard to argue that tasks like checking in passengers or changing seat assignments on the fly aren't better executed on a tablet than behind a desk.

There's next to no demand for DVRs in rooms unless there's a service that could link it to your home. But even LodgeNet couldn't pull off a deal like that with local cable operators -- especially when you can sidestep it all with your own tablet or laptop.

London's Underground platforms launched free-WiFi last month, now's the turn of above-ground. Reliability will become a big issue as usage rises, especially since it is free.

The leader in rock festivals on boats is Sixthman, which has made a name for itself with the southern rock fest Simple Man Cruise for the last six years. Will the indie kids of Coachella be able to keep the boat rockin'?

How many times can a user see a "Promoted Updates" about Best Buy's weekend sale before hurling their smartphone across the room? We are about to find out.

British Airways would be doing OK this year had parent IAG finalized purchase of bmi and its Spanish sibling Iberia dealt with strikes and a rapidly deteriorating economy.

The government quietly passed an anti-pollution program requiring all large ships to cut their fuel's sulfur content from 2.7% to 1% by August 1. The cost is estimated as an additional $19 a day -- less than lines routinely pass on as "fuel surcharges."