News
Hotels market their way around rate pacts with online travel agencies
This practice really doesn't seem so "out of the box." Haven't hotel loyalty programs been doing this for years? And airlines and online travel agencies do likewise.
Starwood will unload $3 billion in real estate, focus on management contracts
Starwood believes the timing is right to get out of the real estate business to a great extent as it joins Marriott and InterContinental in focusing on management fees as the more stable and lucrative revenue stream.
Zainab Fattah |
How UK airports use Twitter to better communicate with travelers
Airports, like airlines, have quickly caught on to the customer service uses of Twitter and, in the process, have discovered a personality that furthers their mission of becoming destinations in their own right.
Samantha Shankman |
Biggest hotel groups and brands of 2013: American companies still dominate
All these hotel groups are now talking about becoming brands and management companies instead of owning these assets, at least in U.S. and Europe, and will be interesting to see how that plays out over next few years.
Rafat Ali |
Arthur Frommer gets his brand name back from Google
This is a clear win for the Frommer name and what the brand means to the people who made it the best-selling series in the U.S. and one of the most visited destination websites. But it also raises more concerns about Google's stubborn commitment to its Google+ product despite the clear lack of user interest.
Jason Clampet |
Secret to Kayak’s 2012 profits: $75 million advertising spend
Kayak is anxiously awaiting its move into the Priceline fold, and toward the end of the year will have to renegotiate its contract with ITA Software/Google for airfare data.
Dennis Schaal |
UPDATED: Carnival responds to Senator: No way we’re paying for Triumph rescue
Carnival Corp. didn't make any concessions in its letter to Senator Rockefeller, arguing that the cruise industry already pays plenty of taxes. Don't expect Carnival to reimburse the U.S. government for its costs in the Triumph incident, although the amount of money would be puny for a corporation of Carnival's size.
Dennis Schaal |
TripAdvisor CEO Steve Kaufer talks Google, bad hotels, and speed
TripAdvisor's Kaufer can be testy, but he's apparently happiest when testing a new product, and following the company's mantra, "speed wins." Discount restaurant vouchers via mobile devices are somewhere on TripAdvisor's busy agenda.
Christopher Williams |
U.S. bus passengers experience an unregulated travel industry firsthand
Air passenger rights have attracted much attention and lawmaking in recent years while bus travel was largely overlooked. Its rebound in popularity is already bringing consumers’ issues to the forefront.
Jeff Plungis |
JetBlue’s crew is getting a brand new look in 2014
A crew that feels it looks good is always going to perform better than one that feels it is stuck in last decade's closet. Just ask the high-flying, well-dressed men and women of Virgin's airlines.
Jason Clampet |