News

It's not impossible to imagine a future where robot intelligence plays a crucial role in the logistical operations side of certain hotel brands.

Get insights into the challenges and complications of designing for the needs of a variety of travelers, while debunking myths and public misconceptions of what is happening behind the scenes of the aircraft interiors design industry.

High traveler demand is making hotels more comfortable charging guests for what used be included services, but both the costs and numbers of fees would quickly drop should another recession zap demand.

Skyscanner is going against the grain in now supporting a hotel-search app separate from its flight-search app. Consider this an opening shot for Skyscanner in hotels, and one that will help the company collect enough data about plotting its next move.

Delta's decision not to replace the vendor raises the question of whether its passengers will notice, or care enough, to get the airline to change its mind. This might be the perfect test-case for the true appeal of duty-free.

Selfies are an element of vacations that aren't going away any time soon, and some hotels are adapting to the craze. If guests at times get creative about their selfies, some hotels are likewise getting inventive, and they can reap the financial benefits.

Rosetta Stone has recently made major changes to its products, but it's now learning how to speak the language of a younger customer set for whom the changes will benefit most.

The business travelers have spoken, are you listening?

Expect room rates to rise in the U.S. in 2015, and that is likely to spur demand for midscale and economy chains.

Hotel site Getaroom.com tried to drive consumers from its Web site to a call centers for up-selling, but the much larger CheapOair is intent on doing both -- perfecting online booking and giving travelers that option, but also prodding them to phone agents in its company-owned call centers.

The international travel habits of Americans remain anemic, but a positive way of looking at it: There is still a lot of potential for growth in America, and international destinations can do a lot more to incent Americans to travel.

Social media has evolved to become another platform to provide customer service, but it needs to be well understood before brands dive in and start tweeting. Here’s what they need to know.