Skift logo
search
    • Latest News
      • Travel News
      • Ask Skift AI Chatbot
      • Travel News Blog
      • Skift Ideas Blog
      • State of Travel 2023
    • News By Sector
      • Hotels
      • Tourism
      • Online Travel
      • Airlines
      • Short-Term Rentals
      • Artificial Intelligence
      • Tour Operators
      • Business Travel
      • See All Sectors
    • Stay Connected
      • Free Skift Newsletters
      • Skift Podcasts
      • Airline Weekly News
      • Skift Meetings News
      • Daily Lodging Report

    Skift Pro

    Access exclusive travel research, data insights, and surveys

    Subscribe Now
    • Upcoming Events
      • Skift Global Forum East
      • Megatrends New York
      • Megatrends London
      • Skift India Summit
      • Skift Global Forum
      • View All Events
    • Event Information
      • Subscriber Access
      • Sponsorship Opportunities
      • Frequently Asked Questions
      • Event Highlights
    • Latest Research
      • Modern Airline Retailing and the Evolution of Airline Distribution
      • A Deep Dive into Google Travel Part II: U.S. vs Europe in 20 Charts
      • U.S. Travel Tracker: Q3 2023 Highlights
    • Research By Sector
      • Tourism
      • Technology
      • Hospitality
      • Consumer Habits
      • See All Sectors
    • Featured Tools
      • State of Travel 2023
      • Skift Travel 200
      • Short-Term Rental Top 250
      • Travel Health Index
      • Hotel Tech Benchmark

    Skift Research

    Access exclusive travel research, data insights, and surveys

    Subscribe Now
  • Advertise
  • Get Access
person Login

New Report: The State of Business Travel 2020

Skift • TripActions

New Report: The State of Business Travel 2020

The multi-trillion dollar business travel sector is in the middle of a fundamental transformation. The role that business travel plays for employees and companies is more important than ever before. But many of the longstanding assumptions that once informed the spending and policy decisions of industry decision-makers are falling by the wayside. In place of these assumptions are new rules: Technology is reshaping how business travelers plan and book their trips, employee habits and expectations are evolving, and new industry competitors are bringing fresh ideas and options to corporate travel buyers.

Sitting at the center of this whirlwind of changes are corporate travel managers, a constituency that holds one of the sector’s toughest jobs. One one hand, they must use business travel to satisfy the needs of the executive suite, helping to control costs, boost the company’s profits, and keep employees safe. On the other, they must build travel policies that help to put employees at ease, providing convenient, easy-to-use tools that help them complete their trips with minimal hassle.

What do today’s business travelers really want, and how does that align with the expectations and priorities of executives? In addition, what can the larger trends in the business travel sector tell us about the spending decisions and business travel tools that travel managers and policy makers should prioritize for their organization in the year to come?

To help better understand these questions, Skift partnered with TripActions on a research study analyzing the attitudes and opinions of corporate travel managers and business travelers. The results of that study form the basis of this report, which investigates the attitudes and opinions of these key industry stakeholders as they relate to emerging industry trends and key pain points in the business travel experience.

In this report:

  • Analysis of emerging business travel industry trends related to online distribution, ancillaries, the sharing economy and more
  • A comparison of the attitudes and habits of business travelers with the attitudes of corporate travel managers on travel activities like booking, handling problems, expensing, and more
  • A look at the business travel tools and companies most preferred by industry stakeholders
  • An investigation of business travelers’ preferred booking methods and communication channels
  • Insight into attitudes towards loyalty programs and business travel incentives
  • An examination of emerging traveler habits related to bleisure travel and how employees purchase trip add-ons (also known as ancillaries)

Sponsored by

×

Thank You

The report will be emailed to you shortly, be sure to check your inbox. If you have any problems accessing the report, please reach out to [email protected].

Want more? Check out these other reports that you might be interested in:

View

Send Me the Report

Skift Logo
    • Tourism
    • Online Travel
    • Hotels
    • Short-Term Rentals
    • Airlines
    • Business Travel
    • Meetings
    • Tour Operators
    • See All
    • Skift Meetings
    • Airline Weekly
    • Daily Lodging Report
    • Skift Research
    • Skift Live
    • Twenty31
    • About Skift
    • Where to Find Us
    • Media Resources
    • The Team
    • Careers

Follow Us

  • Facebook
  • Instagram
  • Whatsapp
  • X
  • LinkedIn
  • YouTube
  • Email
Help Center

Share a News Tip

  • © 2023 Skift
  • All rights reserved
  • Terms of Service
  • Privacy Policy