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Business Travel News

These articles explore key aspects of the industry, including travel buyers, distribution, duty of care, and loyalty programs, providing valuable insights for stakeholders and decision-makers. Travel buyers will find relevant information on the latest procurement strategies, negotiation tactics, and supplier relations, enabling them to make informed decisions and optimize their travel programs. In the realm of distribution, the archive covers the evolving landscape of booking channels, global distribution systems (GDS), and direct connects, shedding light on the challenges and opportunities in this area. The archive also delves into the critical issue of duty of care, emphasizing the importance of traveler safety, risk management, and compliance with ever-changing regulations. Learn also how companies are leveraging loyalty programs to enhance traveler satisfaction, drive cost savings, and foster long-term relationships with suppliers.

Airlines

Despite Dreamliner incidents, 23 Boeing 787s airborne at the moment

It's business as usual for now for major airlines with Dreamliners in their fleets as the investigation proceeds in London.

Dennis Schaal, Skift | 11 years ago

Despite Dreamliner incidents, 23 Boeing 787s airborne at the moment

Airlines

The 13 longest wait times at U.S. Customs in May

Delta is trying to woo business travelers on lucrative long-haul flights from JFK Terminal 4, but the airline likely won't be publicizing the fact that arriving passengers face the longest peak-wait times of any airport in the country in trying to get through Customs.

Dennis Schaal, Skift | 11 years ago

The 13 longest wait times at U.S. Customs in May

Airlines

Southwest enables businesses to buy loyalty points for employees

Loyalty points are increasingly becoming a new and broader currency with businesses rewarding them to employees, and even some travel startups awarding consumers airline points for hotel stays.

Dennis Schaal, Skift | 11 years ago

Airlines

U.S. airlines lose bag-fee monopoly as extra costs spread to Europe and India

At some juncture, there will be a tipping point when passengers rebel against bag fees. There is no sign that this is imminent, however.

Dennis Schaal, Skift | 11 years ago

U.S. airlines lose bag-fee monopoly as extra costs spread to Europe and India

Airlines

Why Southwest should make its free TV and Wi-Fi promotion permanent

Want to reinvigorate the Southwest brand? Just think of the market share gains that Southwest would earn if it made its TV Flies Free promotion permanent. Free Wi-Fi, baby.

Dennis Schaal, Skift | 11 years ago

Why Southwest should make its free TV and Wi-Fi promotion permanent

Business Travel

Hyatt and union reach national settlement after four years of strife

This is good news for Hyatt family member Penny Prtizker, the new U.S. commerce secretary, as the family was dogged by the labor strife. It also shows that U.S. unions aren't dead, and that hotel employees have the right to do their jobs with dignity.

Kathy Bergen, Chicago Tribune | 11 years ago

Hyatt and union reach national settlement after four years of strife

Airlines

NextGen air traffic control improvements imperiled by budget hawks

The efficiencies of the NextGen system will practically pay for themselves, but budget hawks see any federal government spending as part of the Evil Empire.

Hugo Martin, Los Angeles Times | 11 years ago

Airlines

Southwest offers free Dish Network TV through in-flight promotion

In bring your own mobile-device style, Southwest passengers will be able to access free TV and on-demand programming from Dish Network during a limited-time promotion. You can expect there will be a fee for such access through Wi-Fi provider Row44 in the near future.

Skift | 11 years ago

Business Travel

Marriott Rewards members can skip registration desk with mobile check-ins

Marriott's app updates streamline the check-in process for guests, although they still have to stop by a mobile check-in desk to pick up a key card. It's definitely an improvement, but further enhancements are called for.

Dennis Schaal, Skift | 11 years ago

Marriott Rewards members can skip registration desk with mobile check-ins

Airlines

Heathrow or Frankfurt airports: Which do you hate more in transit?

When trying to decide which are the world's lousiest airports, there is just so much ammunition and fodder. Fortunately, competition among airports is heating up, and the worst will suffer for it.

Skift | 11 years ago