Business Travel News

Booking a seat on a private jet is easier than ever, and there are lots of companies out there thinking more and more people will give it a try. But how low does the price have to go to gain any traction?

Any luxury industry experiencing an uptick in new, affluent young customers has a right to be bullish about growth, but it is a combination of logistics, customer service and branding that will eventually set the winners apart from the other players.

It’s not particularly shocking to learn that travelers combine their business and leisure travels, but it may be somewhat surprising to hear that this is still a rapidly growing phenomenon. Brands should take notice.

The tiny republic of Palau is striving to become a global leader in ecotourism. In recent years, the government has made moves to ensure the country becomes a pristine paradise for luxury travelers.

A variety of self-defeating trade wars and increased travel pricing will likely prevent global business travel from surging in growth like it has over the last few years.

In June of 2020, Air Canada and Aeroplan will officially split. Aeroplan last week announced a new strategy and made the case for members to stick with its program after the milestone parting.

TripActions and Lola have been two of the most interesting players in the business travel ecosystem in recent years. Both their moves this week show how important it is for smaller companies to be able to acquire customers and service larger organizations effectively.

Lola has struggled to catch on as it now pivots to provide travel management tools to small companies. Mobile booking through travel agents never broke through and it's hard to see a path forward for Lola in the extremely crowded market for managing small group travel.

TripActions is investing big in customer service unlike many other players breaking into corporate travel. The truth is that it's hard to land larger customers unless you can service their travelers wherever they are, no matter how cool your app is.

It's a difficult topic for the travel industry to discuss, especially as experiences get more immersive. But just because it can be uncomfortable doesn't mean we should shy away from confronting it and calling out bad behavior.