IDEAS: TUI to Offer British Sign Language Interpretation for Customers
Key Points
- TUI has partnered with SignLive to provide British Sign Language interpretation for customer interactions.
- Customers can access the service by signing up with SignLive for free and then contacting TUI through its directory.
- The service aims to make travel planning more accessible for BSL users, offering support for bookings and travel arrangements.
Summary
TUI has launched a new service in collaboration with SignLive to offer British Sign Language (BSL) interpretation for its customers. By signing up for SignLive for free, customers can have their interactions with TUI interpreted in real time, facilitating easier communication for booking and travel support. This initiative aims to enhance accessibility and ensure that BSL users can plan their travel with ease and receive the necessary support.
TUI has announced a partnership with SignLive to provide customers with the option to have their conversations with the firm interpreted into British Sign Language (BSL).
In order to use the service customers will need to sign up for free to SignLive, at which point they will be able to call TUI via its online directory. Customers will then be paired with the TUI Accessibility Team and a SignLive interpreter, who will interpret the conversation in real time.
“At TUI we want to make traveling with us as easy as possible for everyone. SignLive has come to us with an amazing solution for our customers who use British Sign Language (BSL). This service means that these customers can have conversations with our team to ensure they book the perfect holiday for them and get any additional support they might need,” said Sue Bradley, director of customer experience, at TUI.
“Customers can speak to our contact center team about new or existing bookings all by signing up to SignLive for free for support with hotel information, navigating airports or booking accessible transfers in resort.”
The service is now live, and the video has been released to explain how the service works:
Photo Credit: Credit: SHVETS production SHVETS production
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