Heathrow has announced that it is trialing an initiative that allows passengers travelling through the airport to pre-book their security slots ahead of their journeys.
It is hoped that the service, known as ‘Heathrow Timeslot‘, will offer travellers more peace of mind when moving through the airport as well as helping to reduce queue times.
Currently live in Terminal 3, the trial is set to run for the next six months and will be open to passengers travelling with American Airlines, Delta, Emirates and Virgin Atlantic.
“Everyone is familiar with airport security, but at Heathrow we’re constantly thinking of innovative ways to boost the safety and streamline the experience for our passengers. This new trial will give passengers that extra added bit of certainty and reassurance ahead of their journey and we think it will be particularly popular for those with families or nervous travellers who may want a bit more confidence in their journeys. We look forward to seeing the data come in to give us some learnings on how we can roll this out more widely across Heathrow,” said Mark Powell, operational planning director at Heathrow.
Skift Ideas uncovers the most creative and forward-thinking innovations happening across travel. We celebrate innovation through our Skift IDEA Awards and hear from leaders on our Ideas podcast.
You can listen and subscribe to the Skift Ideas Podcast through your favorite podcast app here.
Tags: airport security, guest experience, heathrow, London Heathrow