Given the constraints of today’s labor market — and the speed to onboard new hospitality talent — it’s time to push the envelope when it comes to artificial intelligence, robotics, and automation.
Disney isn't neglecting its theme parks, considered crucial to the company's bottom line, despite its increased focus on Disney+ and other streaming efforts during the last two years.
Royal Caribbean — like its rivals in the cruise industry — has had a brutal last two years. But it can finally see a light at the end of tunnel in large part because it fully believes that consumers aren't deterred by rising prices.
Tour operators will try to avoid adding fuel surcharges to their trips for as long as possible. They're aware that making their trips more expensive could put a dent in their recovery because consumers will only tolerate higher prices to a certain extent.
The CDC is steadfast that passengers wear masks on planes and trains because all indications point to a major Covid surge this summer as travelers increasingly ditch masks.
Although tour operators frequently deal with customers frustrated about having to wear masks, they are sticking to their own mandates mostly, especially since many destinations where operators run trips still have rules in place.
Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service.
Travel agents are loudly telling their customers time is of the essence in regards to booking. There's no telling how expensive travel will become as fuel prices show no signs of falling yet.