Rashaad Jorden

Tour Operators

Tour Operators Consider Adding Fuel Surcharges to the Price of Trips

Tour operators will try to avoid adding fuel surcharges to their trips for as long as possible. They're aware that making their trips more expensive could put a dent in their recovery because consumers will only tolerate higher prices to a certain extent.
Tour Operators

Tour Operators Aren't Rushing to Ditch Mask Mandates

Although tour operators frequently deal with customers frustrated about having to wear masks, they are sticking to their own mandates mostly, especially since many destinations where operators run trips still have rules in place.
Hotels

Upscale Hotels Bet on Personalization That Goes Deeper

Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service.
Hotels

Pandemic Sparks Glamping 2.0

Incorporating the great outdoors indoors comes at a high cost — but ultimately with a high return on investment for hoteliers, and their guests.