Dennis Schaal

Online Travel

Orbitz to Soon Learn What Business Is Like Without Travelport's Influence

Break out the champagne. In many respects, Travelport has wielded a financially selfish and negative influence over Orbitz Worldwide for years. That influence will soon be gone in most respects, and Orbitz will begin to be able to chart a more independent course.
Online Travel

TripAdvisor App Quickly Adds Acquired Company's Dining Discounts

The dining discounts that travelers can now make through TripAdvisor because of its LaFourchette acquisition are mobile, compelling and undoubtedly of keen interest to its rival, The Priceline Group, which plans to wed OpenTable within a few months. Restaurants are only part one of TripAdvisor's dream to get very mobile in its in-destination offerings.
Hotels

Millennials A Hard Sell for Hotels Despite All the Wooing

Hey, it isn't all about refurbishing the hotel lobby and placing a touch-screen in there. Millennial guests demand great customer service from staff, and they will quickly sour on a hotel if the staff isn't up to par.
Airlines

Southwest Turns Discarded Leather Seats Into Soccer Balls

With the soccer ball angle, Southwest should have announced this recycling program during the World Cup. No worries, there is a good message about the environment and smart business here, and it is all sustainable.
Hotels

Hotel Chains Make Comeback With Chinese Travelers

The likes and dislikes of Chinese international travelers are in transformation mode as they increasingly travel and discover the world outside their home country. They are traveling more independently, booking online or via mobile apps, and giving big hotel chains a chance.
Online Travel

Travel Managers Worry TSA Mobile Rules Could Compromise Sensitive Data

If airlines and airports had adequate charging facilities for electronic devices then the new UK and U.S. rules on powering up electronic devices at security wouldn't be a big problem. As it is now, implementation and policies varies widely, leading to a ton of confusion.