Brian Sumers

Airlines

You May See Fewer Starbucks Coffee Shops at U.S. Airports: Here's Why

Airports are welcome to prefer local businesses, but they should also understand Starbucks has a loyal following and should remain in terminals. When it's 5 a.m., and you're at an unfamiliar airport and you just want your reliable coffee fix, Starbucks is often the best bet.
Airlines

AirAsia CEO Tony Fernandes Out For Now Amid Airbus Bribery Probe

There's always some give-and-take whenever any customer places a big order for anything. But did Airbus go too far to try to sway AirAsia? And what will this mean for CEO Tony Fernandes' grand digital plans?
Airlines

Chile's Latam Airlines Improves Premium Product Ahead of Delta Tie-Up

After changing its fare structure to compete with low-cost carriers and earmarking $400 million to improve its cabins, Latam’s rollout of premium economy on domestic and regional routes makes sense. It puts the carrier in a position to offer higher-end services without the added complexity of a major business cabin reconfiguration.
Airlines

Southwest Learns to Adapt to 737 Max 'Crisis'

Southwest is concerned it is losing market share because of the Max grounding. That is likely true. But the Max is also forcing the airline to be more efficient about where it flies and when. That's probably helping boost unit revenue.
Airlines

How Delta Plans to Best Its Record-Setting Year

Airlines have been boom-and-bust businesses for as long as almost anyone can remember. But has Delta Air Lines cracked the secret code? Or is it just better at managing expectations?
Airlines

United Gets Stingier With Customer Compensation for Flight Delays

United may argue it isn't tweaking its delay compensation scheme to save money. But we're betting this new policy will save some cash. Still, it probably won't bother customers too much. How many of them were expecting compensation anyway?