It's nice that the FAA expects consolidation to have eliminated all the problems in U.S. aviation. But history has shown that the reality for these companies is usually more complicated, for a variety of reasons including corporate greed and geopolitical tension.
Travel managers need to know where travelers are and what they're spending. New technology can make them better informed and more empowered to help travelers when something goes wrong.
The big question for business travelers is whether companies will continue to focus on driving down costs, or begin to focus on improving the traveler experience once again.
As companies come to embrace online booking tools for business travel, traditional travel management companies will face steeper competition from companies like Egencia that bring more robust technology tools to corporate travel.
While automatically seating families together onboard U.S. airplanes sounds good in theory, it will be next to impossible to implement because of the nature of how airlines assign seats and charge for preferred access to their best seats based on yield management.
The challenge and opportunity for travel managers isn’t that the world is changing; the world already has already changed, and corporate travel needs to catch up.