Airline News

Verified reviews are one thing, but when user-review sites make claims about their services, they'd better be sure they can corroborate their boasts.

Cutting on capacity and trying to increase yields have made the passenger experience lot worse, and this year we will see the full manifestation of that playing out during Thanksgiving week.

Although the storm initially cancelled over 5,000 flights, United will eventually receive fares for rebookings, saved costs on fuel and labor, and improved load efficiency on flights following the storm.

Airlines have been among the most progressive of industries when it comes to embracing social media, mainly because that's the biggest venue for passengers to gripe about them. Lot more needs to be done beyond informational and reactive ways of working in social.

Airlines are trying to differentiate themselves with lie-flat seats for their premium customers on domestic flights, but since three major carriers are starting to do it and others will follow ... and so on.

It can be difficult enough for airlines to manage their brand internally, but even more perplexing when faced with outside spammers whose fraud promotions serve no apparent purpose.

Birds is a common airline livery/logo technique, and cranes and falcon/eagles are often used. Parrot is a new one, and using a Pan-African bird is the right way to go. As for the color? Shades of Easyjet.

Controversial and fee-happy, Allegiant undoubtedly does things differently, is nimble and successful.

Airlines have been more progressive on use of social media, airports have been the ignored cousin, sort of. But passengers are already heavily using social media inside the airport ecosystem, so the management of airports has to reflect that sooner or later.

It’s customary for travel companies to donate during natural disasters, but many of the companies’ own employees and headquarters were affected by this storm.